Cantaloupe, Inc. has partnered with Monumental Markets to enhance operational efficiency and address critical challenges in their 500+ micro market and pantry locations. Monumental Markets, a two-time NAMA Operator of the Year, is known for their innovative approach in the competitive Washington, D.C., Virginia, and Maryland market. By utilizing Cantaloupe's Seed Markets platform, Monumental Markets aims to streamline operations, improve scheduling and elevate the guest experience.

Monumental Markets encountered difficulties managing two separate micro market systems and one OCS pantry system, which resulted in challenges with month-end subsidy billing, inventory management and route scheduling. These obstacles not only hindered efficiency but also impacted profitability. To address these issues and gain better visibility into their business, Monumental Markets sought a streamlined solution.

With the implementation of Seed Markets, their operations have significantly improved, reducing manual labor and optimizing efficiency. The reliance on excel spreadsheets and SQL databases has been replaced, resulting in greater improvements across their business. The addition of the Seed Driver app has also provided transparency into service visits, with drivers leveraging the photo feature to capture post-service images remotely.

This has been instrumental in meeting customer expectations and ensuring service quality.