Capita plc (Capita) announced it has secured a three-year extension with NHS England and NHS Improvement (NHSEI) to continue to fulfil the Primary Care Support England (PSCE) contract. The contract extension, which is worth £94 million over three years and runs until 31 August 2025, will see Capita continue to deliver digital, logistical and support services for all of England's primary care practitioners working in the NHS; this includes GPs, dentists, opticians and pharmacists. The extension builds on the existing PCSE contract which Capita secured in 2015.

Over the past seven years, Capita has invested significantly to ensure the delivery of complex digital transformation projects for NHSEI. Capita is now delivering these services more efficiently and at a lower cost to the client. The service improvements made by Capita have included standardising primary care processes nationally, and launching the PCSE Online platform, which has digitised many services critical to primary care practitioners' roles which were previously paper or desk-based.

For example, through PCSE Online, practitioners can now efficiently order medical supplies, track medical records, access pension records and process payments. Since the start of the original contract, Capita has developed strong relationships with NHSEI and other stakeholders to enhance the PCSE service. The new contract extension also follows on from the role the business played in enabling England's primary care sector to adapt to and manage the impact of the Covid-19 pandemic.

Over the next three years, Capita will continue to work closely with NHSEI and other stakeholders to find opportunities to further improve the service and maintain high standards of quality and delivery.