CDK Global, Inc. Heavy Equipment and VizaLogix have partnered to offer the heavy equipment industry technology to enhance the virtual customer experience with Tethr it Now – a real-time Peer-to-Peer (P2P) video calling platform that instantly connects support experts with users to troubleshoot equipment errors and reduce Mean Time To Repair (MTTR). Partnering with VizaLogix enables CDK Heavy Equipment to provide customers with a fast and easy way to obtain expert support. The integration of Tethr It Now with the CDK Heavy Equipment DMS platform is a first for the heavy equipment dealer management software industry.

With this integration, customers can remotely connect via video to troubleshoot mechanical and operational issues. Tethr It Now can also be used for safety inspections, remote inspections, and technical support from afar, allowing easier training of junior technicians by master technicians. With Tethr It Now, support technicians can instantly initiate video chat sessions with customers by simply sending a hyperlink via SMS or email.

No specialized app, login, or meeting notice is required. It also integrates with leading customer service platforms and hardware, further helping dealerships connect and communicate more effectively with customers.