Delivery Hero : Annual Report 2020

ALWAYS DELIVERING

AN AMAZING EXPERIENCE

ANNUAL REPORT 2020

ALWAYS DELIVERING

AN AMAZING EXPERIENCE

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CONTENT

COMPANY	3	CONSOLIDATED FINANCIAL STATEMENT	85
At a Glance	3	Consolidated Statement of Financial Position	86
Our Values	5	Consolidated Statement of Profit or Loss and
Letter from the CEO	6	Other Comprehensive Income	87
Management and Team	8	Consolidated Statement of Changes in Equity	88
Report of the Supervisory Board	9	Consolidated Statement of Cash Flows	90
Corporate Governance	14	Notes to the Consolidated Financial Statements	91
Non-financial Report for the Group	35	Responsibility Statement	153
Investor Relations	49	Independent Auditorʼs Report	154
			Limited Assurance Report of the Independent Auditor	161
COMBINED MANAGEMENT REPORT	52
			FURTHER INFORMATION	163
Group Profile	53
Economic Report	56	GRI Content Index	164
Risk and Opportunity Report	67	Financial Calendar 2021	169
Outlook	79	Imprint	169
Supplementary Management Report to the		Disclaimer and further Notices	170
Separate Financial Statements	81
Other Disclosures	84

DELIVERY HERO

AT A GLANCE

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ORDERS	2020:
1,304.1
MILLION

+96 %	2019:
	666.0

TOTAL SEGMENT REVENUE

EUR MILLION	2020:
	2,836.2
+95 %	2019:
	1,455.7

GMV

EUR MILLION	2020:
12,360.9

+66 %	2019:
	7,435.4

ADJ. EBITDA/GMV

IN %

−8	−6	−4	−2	0
		2019:	2020:
		−4.6
		−5.8
		+1.2 PP

		EUROPE
		Austria, Bosnia and Herzegovina,
		Bulgaria, Croatia, Cyprus,
		Czech Republic, Finland,	ASIA	ORDERS
		Greece, Hungary, Montenegro,		+51 %
		Norway, Romania, Serbia,
		Sweden	Bangladesh, Cambodia,
			Hong Kong, Laos, Malaysia,
			Myanmar, Pakistan, Philippines,
			South Korea, Singapore,
			Taiwan, Thailand, Japan	ORDERS
				2020: 128.7 million
AMERICAS			2019: 85.0 million
		GMV
Argentina, Bolivia, Chile, Peru,			2020: € 1,737.5 million
		2019: € 1,047.5 million
Ecuador, Venezuela, Panama,	MENA
Paraguay, Uruguay, ­
Dominican Republic, Costa Rica,		SEGMENT REVENUE
Honduras, Guatemala, Canada­	1,		2020: € 323.1 million
Columbia		Bahrain, Jordan,Egypt,		2019: € 173.2 million
		Kuwait, Oman, Qatar,
		Saudi Arabia, UAE, Turkey,		ADJ. EBITDA
		Lebanon
			2020: € -2.2 million
				2019: € -19.0 million

+119 %			+29 %			+194 %
				ORDERS
ORDERS			ORDERS
			ORDERS	GMV		ORDERS		GMV
			2020: 386.3 million	2020: € 4,335.6 million		2020: 667.7 million	2020: € 5,211.3 million
			2019: 298.6 million	2019: € 3,476.8 million		2019: 227.0 million	2019: € 2,357.5 million
ORDERS	GMV		SEGMENT REVENUE	ADJ. EBITDA		SEGMENT REVENUE	ADJ. EBITDA
2020: 121.3 million	2020: € 1,076.6 million		2020: € 894.3 million	2020: € 98.6 million		2020: € 1,196.0 million	2020: € -456.1 million
2019: 55.4 million	2019: € 553.6 million		2019: € 716.6 million	2019: € 43.3 million		2019: € 455.5 million	2019: € -312.2 million
SEGMENT REVENUE	ADJ. EBITDA
2020: € 257.4 million	2020: € -143.1 million
2019: € 110.4 million	2019: € -143.0 million	INTEGRATED VERTICALS		There are no comparative figures for the previous year. Orders and GMV
					2		1 Operations in Canada were ceased in May 2020.
							2 Starting in 2020, the new segment Integrated Verticals has been established.
		ORDERS	GMV	SEGMENT REVENUE	ADJ. EBITDA		are accounted for in the respective platform segments and shown in the
			Integrated Verticals segment for illustrative purposes only.
		2020: 24.3 million	2020: € 196.8 million	2020: € 183.6 million	2020: € -64.9 million	Note Due to intersegment consolidation adjustments, revenues of the segments
							do not sum up to total segment revenues (cf. page 61).

OUR

VALUES

We deliver solutions. We always aim higher. We are Heroes because we care.

At Delivery Hero, we are working each day on delivering an amazing experience to our customers. And at the same time, we do our very best in being true to the values that we have set for ourselves. Because we believe that it is not about building any company. It is about building a company that pursues a sustainable path in every aspect. While the customer is at the core of our product offering, it is also about the partners we work together with - the riders, the restaurants, but also many other vendors. And it is about all the Heroes that work for Delivery Hero, be it in the offices or outside. And last but not least, it is also about the environment of which we are a part of and that we need to take care of.

If you are interested in learning more about our values and how we live them at Delivery Hero, please visit our website:  www.deliveryhero.com/about