East West Banking : 2021 EastWest Annual and Sustainability Report

Accelerated Transformation for a

FUTURE-

READY

YOU

2021 Annual

and Sustainability Report

ABOUT THE THEME

Improving operational efficiency. For years, this was the main focus of banks, and it was enough to drive profitability and overall growth.

Then COVID-19 came. Suddenly, client expectations and consumer behaviors changed, regulations tightened, technology-driven innovations accelerated, and new competition from non-banks changed the game.

The global pandemic not only accelerated transformation around the world; it also brought the future to the NOW.

In this 2021 Annual and Sustainability Report, themed "Accelerated Transformation for a Future-ReadyYou," EastWest shares the highlights of its past year's performance, as well as its ongoing initiatives to meet the challenges to its business today so that it can help its customers, people, and other stakeholders tackle the future with more confidence.

VISION

To be a world-class bank anchored on service excellence in our chosen markets

MISSION

To create value:

For our chosen markets, by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value

For our employees, by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution

For our community, by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities

For our regulators, by uncompromisingly adhering to the highest standards of business ethics and corporate governance

For our shareholders, by managing the bank professionally and prudently to consistently achieve optimal possible returns

BRAND PILLARS

• Insightful expertise directed towards your priorities
• Dedication to making banking easier for you
• Entrepreneurial spirit to realize our collective best potential

SERVICE PILLARS

PERSONABLE: Warm and positive attitude, genuine sentiment, and personal concern for the customer's well-being and business affairs

DEPENDABLE: Dedicated to making banking as easy as possible for the customer - taking the effort away whenever we can but with professional regard for due process

PROACTIVE: Actively listening, offering the right information at the right time, considering what the customer needs with thoughtful cross-selling

EASTWEST 2021 ANNUAL & SUSTAINABILITY REPORT

B

CONTENTS

1. Our Report
   02 Who We Are
   04 Financial Highlights
   06 Message from the Chairman

1. Q&A with the Vice Chairman & CEO

1. Transforming for Our Customers

1. Feature: Tried and Tested Transformation Partner
   20 Transforming for Our People & Society

1. Feature: FilVax

1. Transforming for Our Business
2. Feature: Cybersecurity
   30 Sustainability at EastWest

1. Risk Management

1. Capital Adequacy Reconciliation
   40 Risk Exposure
   48 Corporate Governance
   60 Board of Directors

1. Profiles of Board of Directors
   64 Senior Management
   70 Senior Officers
   71 Organizational Chart

1. Conglomerate Map

1. Subsidiaries & Affiliates

76	Sustainable Performance Matrix	Geographical Presence
80	Products and Services	•	EastWest & EastWest Rural Bank Stores
82	EastWest Store Network	•	(including Store-lites): 490
Onsite ATMs: 399
92	EastWest Rural Bank Store Network	•	Offsite ATMs: 185

1. Offsite ATM Network

1. Shareholder Information

OUR REPORT

As a responsible financial institution that takes pride in being one of the fastest-growing Philippine banks, EastWest strives to positively contribute to the transformation of the local economy, the environment, and society to ensure a future that benefits all.

To guide us in this journey, we published this Annual and Sustainability Report that discloses our Economic, Environmental, Society and Governance (EESG) performance, which includes our non-financial performance across the EESG aspects of our business for the reporting period January 1 to December 31, 2021.

This report was prepared in accordance with the Securities and Exchange Commission's Sustainability Reporting Guidelines for Publicly Listed Companies under Memorandum Circular No. 4, Series of 2019. It also uses the Global Reporting Initiative (GRI) Standards reporting guidelines as reference.

Scope

The Report covers the financial and non-financial performance of all operations of the EastWest enterprise, including its subsidiaries EastWest Rural Bank, Inc. and EastWest Insurance Brokerage, Inc. It does not include the performance of EastWest Ageas

Life Insurance Corporation (Troo), a joint venture with Ageas International Insurance Inc.

For feedback on our report, contact: [e-mail]

ACCELERATED TRANSFORMATION FOR A FUTURE-READY YOU

01

WHO WE ARE

Transforming to Serve You

Since opening our doors to the public on August

1, 1994, the name EastWest has become synonymous with steady growth.

We offer products and services to consumers and the corporate middle market through our stores, digital platforms such as EastWest Online and Mobile Banking, and alternative delivery channels such as ATMs and chat banking. Over the years, we have been making strides in providing products and services that answer the ever-changing needs of our chosen market, and making banking more accessible and convenient for our clients through EastWest Online Banking and the EastWest Mobile Banking App.

Supporting our growth is our parent company, Filinvest Development Corporation (FDC), one of the country's leading conglomerates which has interests in banking, real estate, hospitality and tourism, power generation, infrastructure, and sugar.

We are committed to make our customers' dream a reality by accelerating our transformation initiatives so that we will remain relevant, responsive, and resilient now and into the future.

As a testament to our ability to fulfill our commitment, EastWest was again ranked among the region's well- established banks, according to The Asian Banker's 500 Strongest Banks in Asia Pacific 2021 list. The recognition also further solidified our position as one of the strongest in the country.

We are committed to make our customers' dream a reality by accelerating our transformation initiatives so that we will remain relevant, responsive, and resilient, now and into the future."

EASTWEST 2021 ANNUAL & SUSTAINABILITY REPORT

02

EASTWEST AT A GLANCE (2021)

Customers Served	Products and Services	Delivery Channels	Business	People

Retail Customers	•	Deposits
(Consumers)	•	Cards
Medium-sized	•	Wealth
	Management
Corporates
•	Investments
	•	Trust
	•	Forex
	•	Insurance
	•	Remittance
	•	Cash
		Management
	•	Treasury
	•	Loans
	•	Insurance
		Brokerage

Stores:	Since 2012, EastWest	Workforce:
490	has been trading under	6,876
the symbol 'EW' in the
including EWRB	Philippine Stock	inclusive of
Store-lites	Exchange (PSE).	consultants and
contractual employees
ATMs:		Male-Female
584
	Ratio:
		36%-64%
Online and mobile	Subsidiaries:
banking:	EastWest Rural Bank,
~648,000	Inc. (100% owned)	Percentage of
EastWest Insurance	Workforce in
users	Work from Home:
Brokerage, Inc. (100%
	44%
	owned)
	EastWest Leasing Corp.
	(100% owned)
	Affiliate:
	Troo (50% owned)
Mobile banking app	6th largest credit card
(Komo):	issuer in the Philippines
~328,000	(based on receivables)
downloads	Among the top Private
	Lending Institutions for
	Government Teachers'
	Salary Loan
	One of the largest in
	auto financing
	Asian Banker 500
	Strongest Banks in Asia
	Asian Banker 500
	Largest Banks in Asia

ACCELERATED TRANSFORMATION FOR A FUTURE-READY YOU

03