Due to the troubling events in Ukraine, most major US carriers have suspended delivery services to Ukraine and expect increased shipping times to Russia. As a result, we are taking the following actions:

  • eBay has suspended Global Shipping Program service into Ukraine and Russia
  • eBay has suspended eBay international standard delivery service into Ukraine.
  • eBay has extended delivery times for eBay international standard delivery service to Russia for purchases made on or after February 21.

There are currently limited shipping options for sellers to fulfill sales to Ukraine and Russia, and buyers in Ukraine and Russia may be unable to purchase items on eBay until stable shipping services resume.


As a seller, if you currently have items in transit to Ukraine or Russia, note that these packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up to date information. If your business is impacted, eBay will automatically protect your seller performance, including:

  • Your late shipment rate
  • Your valid tracking upload rate
  • "Item not received" cases due to late delivery
  • Defects resulting from transactions you canceled
  • Negative or neutral feedback from these transactions

These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21.

eBay will continue working closely with shipping carriers and government partners to protect buyers and sellers around the world and ensure continued compliance with all applicable sanctions and regulations.

Our thoughts are with those impacted by the situation in Ukraine.

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Disclaimer

eBay Inc. published this content on 25 February 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 February 2022 23:42:01 UTC.