Eckoh plc announced that it has further expanded its global Secure Voice Cloud platform footprint, extending both the availability and geographic reach for its global client base. Eckoh's core cloud platforms already operate across multiple regions and availability zones with a further seven regional Points of Presence recently launched. This includes Eckoh's first dedicated Asia Pacific Secure Voice Cloud platform launched in Sydney.

This ongoing expansion is vital to ensure Eckoh's cloud delivery platform can service the growing demand of its global customers, who are increasingly moving their contact centres to the cloud due to the benefits of greater scalability, flexibility, simpler management, and a seamless customer journey. In the last 3 years Eckoh has seen the share of annual recurring revenue from cloud triple in the key North American market. As the movement of contact centres to the cloud gains pace, expanding Secure Voice Cloud puts Eckoh in a strong position to support its growth ambitions as well deliver frictionless interactions on behalf of its growing international client base.

The global cloud-based contact centre market is estimated to be growing from $17.1 billion to $54.7 billion in the five years to 2027 - a compound rate of about 26% a year.