Eckoh plc announced the launch of a significant update to its Secure Digital Payments platform, offering enhanced digital payment choice and convenience within contact centres. The new innovation in Eckoh's cloud platform broadens consumer choice across channels and digital payment methods, which enables contact centres to better serve customer needs at a time when consumers are increasingly looking to adopt an array of digital wallets and varied payment options. A significant shift among consumers towards alternative digital payments.

This in turn creates opportunities for Eckoh as it protects a growing international client base and some of the world's largest enterprises engaging with contact centres. Commenting on its 2022 Digital Payments Consumer Survey, McKinsey said digital payments penetration had reached 89%*. What's more, 62% of respondents were now using two or more forms of digital payments, up from 51% the year before.

By using Eckoh's Secure Digital Payments platform, clients' customers now have the freedom to combine their preferred contact channel with their favourite payment method - Apple Pay over WhatsApp, Pay by Bank via live chat, pay-later apps over the phone - and many other combinations. In particular, the Secure Digital Payments platform will enable contact centres to better serve customer needs, extend their services to social media and third-party channels, increase payment volume capacity and speed, provide greater choice with pay-now or pay-later options and provide stronger authenticated security through methods such as fingerprint or facial recognition. As well as supporting traditional secure card payments, Eckoh's Secure Digital Payments platform is also built to support all emerging payment methods that support evolving customer needs such as global 'super apps', cryptocurrencies, and central bank digital currencies (CBDCs).