Forward-Looking Statements
This Quarterly Report on Form 10-Q contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of 1995. These
forward-looking statements reflect the views of our management regarding current
expectations and projections about future events and are based on currently
available information. Actual results could differ materially from those
contained in these forward-looking statements for a variety of reasons,
including, but not limited to, those discussed in our Annual Report on Form 10-K
for the year ended December 31, 2020, Part I, Item 1A, "Risk Factors," as well
as those discussed elsewhere in this report. COVID-19, and the volatile regional
and global economic conditions stemming from it, and additional or unforeseen
effects from the COVID-19 pandemic, could also give rise to or aggravate these
risk factors, which in turn could materially adversely affect our business,
financial condition, liquidity, results of operations (including revenues and
profitability) and/or stock price. Further, COVID-19 may also affect our
operating and financial results in a manner that is not presently known to us or
that we currently do not consider to present significant risks to our
operations. Other unknown or unpredictable factors also could have a material
adverse effect on our business, financial condition and results of operations.
Accordingly, readers should not place undue reliance on these forward-looking
statements. The use of words such as "anticipates," "believes," "could,"
"estimates," "expects," "goal," "intends," "likely," "may," "plans,"
"potential," "predicts," "projected," "seeks," "should" and "will," or the
negative of these terms or other similar expressions, among others, generally
identify forward-looking statements; however, these words are not the exclusive
means of identifying such statements. In addition, any statements that refer to
expectations, projections or other characterizations of future events or
circumstances are forward-looking statements. These forward-looking statements
are inherently subject to uncertainties, risks and changes in circumstances that
are difficult to predict. We are not under any obligation to, and do not intend
to, publicly update or review any of these forward-looking statements, whether
as a result of new information, future events or otherwise, even if experience
or future events make it clear that any expected results expressed or implied by
those forward-looking statements will not be realized. Please carefully review
and consider the various disclosures made in this report and in our other
reports filed with the SEC that attempt to advise interested parties of the
risks and factors that may affect our business, prospects and results of
operations.
The information included in this management's discussion and analysis of
financial condition and results of operations should be read in conjunction with
our consolidated financial statements and the notes included in this Quarterly
Report, and the audited consolidated financial statements and notes and
Management's Discussion and Analysis of Financial Condition and Results of
Operations contained in our Annual Report on Form 10-K for the year ended
December 31, 2020.
Overview
Expedia Group's mission is to power global travel for everyone, everywhere. We
believe travel is a force for good. Travel is an essential human experience that
strengthens connections, broadens horizons and bridges divides. We help reduce
the barriers to travel, making it easier, more enjoyable, more attainable and
more accessible. We bring the world within reach for customers and partners
around the globe. We leverage our supply portfolio, platform and technology
capabilities across an extensive portfolio of consumer brands, and provide
solutions to our business partners, to orchestrate the movement of people and
the delivery of travel experiences on both a local and global basis. We make
available, on a stand-alone and package basis, travel services provided by
numerous lodging properties, airlines, car rental companies, activities and
experiences providers, cruise lines, alternative accommodations property owners
and managers, and other travel product and service companies. We also offer
travel and non-travel advertisers access to a potential source of incremental
traffic and transactions through our various media and advertising offerings on
our websites. For additional information about our portfolio of brands, see the
disclosure set forth in Part I, Item 1, Business, under the caption "Management
Overview" in our Annual Report on Form 10-K for the year ended December 31,
2020.
All percentages within this section are calculated on actual, unrounded numbers.
Trends
The COVID-19 pandemic, and measures to contain the virus, including government
travel restrictions and quarantine orders, have had a significant negative
impact on the travel industry. COVID-19 has negatively impacted consumer
sentiment and consumer's ability to travel, and many of our supply partners,
particularly airlines and hotels, continue to operate at reduced service levels.
As the spread of the virus has been contained to varying degrees in certain
countries, some travel restrictions have been lifted and consumers have become
more comfortable traveling, particularly to domestic locations. This led to a
moderation of the declines in travel bookings and in cancellation rates since
March and April 2020. However, travel bookings remain below and cancellation
rates remain elevated compared to pre-COVID levels.
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The degree of containment of the virus, and the recovery in travel, has varied
country by country. During the recovery period, there have been instances where
cases of COVID-19 have started to increase again after a period of decline,
which in some cases impacted the recovery of travel in certain countries. While
many countries have continued vaccinating their residents against COVID-19, the
large scale and challenging logistics of distributing the vaccines, as well as
uncertainty over the efficacy of the vaccine against new variants of the virus,
may contribute to delays in economic recovery. COVID-19 has also had broader
economic impacts, including an increase in unemployment levels and reduction in
economic activity, which could lead to recession and further reduction in
consumer or business spending on travel activities, which may negatively impact
the timing and level of a recovery in travel demand. Broader, sustained negative
economic impacts could also put strain on our suppliers, business and service
partners which increases the risk of credit losses and service level or other
disruptions.
Our financial and operating results for 2020 were significantly impacted due to
the decrease in travel demand related to COVID-19. While we have seen sequential
improvement in trends during the early part of 2021, the impact to the overall
travel market, and our business, has continued. The full duration and total
impact of COVID-19 remains uncertain and it is difficult to predict how the
recovery will unfold for the travel industry and, in particular, our business.
Additionally, further health-related events, political instability, geopolitical
conflicts, acts of terrorism, significant fluctuations in currency values,
sovereign debt issues, and natural disasters, are examples of other events that
could have a negative impact on the travel industry in the future.
Prior to the onset of COVID-19, we began to execute a cost savings initiative
aimed at simplifying the organization and increasing efficiency. Following the
onset of COVID-19, we accelerated execution on several of these cost savings
initiatives and took additional actions to reduce costs to help mitigate the
impact to demand from COVID-19 and reduce our monthly cash usage. While some
cost actions during COVID-19 are temporary and intended to minimize cash usage
during this disruption, we expect to continue to benefit from the majority of
the savings when business conditions return to more normalized levels. Overall,
we continue to expect annualized run-rate fixed cost savings of $700 to $750
million compared to the fourth quarter of 2019 exit rate, and we continue to
evaluate additional opportunities to increase efficiency and improve operational
effectiveness across the Company. In addition to the actions to reduce fixed
costs, we are executing initiatives to reduce certain variable costs and improve
our marketing efficiency.
As a result of these cost savings initiatives, we expect Adjusted EBITDA margins
to increase compared to historical levels when revenue returns to more
normalized levels.
Online Travel
Increased usage and familiarity with the internet are driving rapid growth in
online penetration of travel expenditures. According to Phocuswright, an
independent travel, tourism and hospitality research firm, in 2019,
approximately 49% of U.S., European and Latin American leisure and unmanaged
corporate travel expenditures occurred online. As of January 2021, this figure
was estimated to reach approximately 53% in 2022. Online penetration rates in
the emerging markets, such as Asia Pacific and Latin American regions, have
historically lagged behind that of the United States and Europe. These
penetration rates increased over the past few years, and are expected to
continue growing, which presents an attractive growth opportunity for our
business, while also attracting many competitors to online travel. This
competition intensified in recent years, and the industry is expected to remain
highly competitive for the foreseeable future. In addition to the growth of
online travel agencies, we see increased interest in the online travel industry
from search engine companies such as Google, evidenced by continued product
enhancements, including new trip planning features for users and the integration
of its various travel products into the Google Travel offering, as well as
further prioritizing its own products in search results. Competitive entrants
such as "metasearch" companies, including Kayak.com (owned by Booking Holdings),
trivago (in which Expedia Group owns a majority interest) as well as
TripAdvisor, introduced differentiated features, pricing and content compared
with the legacy online travel agency companies, as well as various forms of
direct or assisted booking tools. Further, airlines and lodging companies are
aggressively pursuing direct online distribution of their products and services.
In addition, the increasing popularity of the "sharing economy," accelerated by
online penetration, has had a direct impact on the travel and lodging industry.
Businesses such as Airbnb, Vrbo (previously HomeAway, which Expedia Group
acquired in December 2015) and Booking.com (owned by Booking Holdings) have
emerged as the leaders, bringing incremental alternative accommodation and
vacation rental inventory to the market. Many other competitors, including
vacation rental metasearch players, continue to emerge in this space, which is
expected to continue to grow as a percentage of the global accommodation market.
Finally, traditional consumer ecommerce and group buying websites expanded their
local offerings into the travel market by adding hotel offers to their websites.
The online travel industry also saw the development of alternative business
models and variations in the timing of payment by travelers and to suppliers,
which in some cases place pressure on historical business models. In particular,
the agency hotel model saw rapid adoption in Europe. Expedia Group facilitates
both merchant (Expedia Collect) and agency (Hotel Collect) hotel offerings with
our hotel supply partners through both agency-only contracts as well as our
hybrid Expedia
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Traveler Preference ("ETP") program, which offers travelers the choice of
whether to pay Expedia Group at the time of booking or pay the hotel at the time
of stay.
In 2020, we shifted to managing our marketing investments holistically across
the brand portfolio in our Retail segment to optimize results for the Company,
and making decisions on a market by market and customer segment basis that we
think are appropriate based on the relative growth opportunity, the expected
returns and the competitive environment. Over time, intense competition
historically led to aggressive marketing efforts by the travel suppliers and
intermediaries, and a meaningful unfavorable impact on our overall marketing
efficiencies and operating margins. During 2020, we increased our focus on
opportunities to differentiate brands across customer and geographic segments,
increase marketing efficiency, drive a higher proportion of transactions through
direct channels and ultimately improve the balance of transaction growth and
profitability.
Lodging
Lodging includes hotel accommodations and alternative accommodations. As a
percentage of our total worldwide revenue in the first three months of 2021,
lodging accounted for 72%. As a result of the impact on travel demand from
COVID-19, room nights declined 47% in the first three months of 2021 as compared
to a decline of 55% in 2020 and growth of 11% in 2019. The timing of recovery in
consumer sentiment on travel and on staying at hotels will be a factor in our
level of room night growth, and as noted above, we expect that to vary by
country. Average Daily Rates ("ADRs") for rooms booked on Expedia Group websites
decreased 1% in 2019, increased 3% in 2020 and increased 8% in the first three
months of 2021. During 2020 and the early part of 2021, the year-over-year
increase in ADRs for our Vrbo business remained elevated compared to years prior
to the COVID-19 outbreak and Vrbo, which carries a higher ADR than hotels,
accounted for a higher percentage of room nights due to the faster recovery in
alternative accommodations during this period. This was partially offset by
declines in hotel ADRs.
The uncertain environment related to COVID-19, and the potential for a higher
degree of discounting activity due to the lower travel demand, could result in
continued hotel ADR declines for a period of time. Similarly, fluctuations in
supply and demand for alternative accommodations, could impact ADRs for Vrbo. In
addition, travel restrictions and shift in consumer behavior during COVID-19
that impact the mix of our lodging bookings across geographies and types of
accommodations could impact total ADRs. Given these dynamics, it is difficult to
predict ADR trends in the near-term.
As of March 31, 2021, our global lodging marketplace had approximately 3 million
lodging properties available, including over 2 million online bookable
alternative accommodations listings and approximately 880,000 hotels.
Hotel. We generate the majority of our revenue through the facilitation of hotel
reservations (stand-alone and package bookings). After rolling out ETP globally
over a period of several years, during which time we reduced negotiated
economics in certain instances to compensate for hotel supply partners absorbing
expenses such as credit card fees and customer service costs, our relationships
and overall economics with hotel supply partners have been broadly stable in
recent years. As we continue to expand the breadth and depth of our global hotel
offering, in some cases we have reduced our economics in various geographies
based on local market conditions. These impacts are due to specific initiatives
intended to drive greater global size and scale through faster overall room
night growth. Additionally, increased promotional activities such as growing
loyalty programs contribute to declines in revenue per room night and
profitability.
Since our hotel supplier agreements are generally negotiated on a percentage
basis, any increase or decrease in ADRs has an impact on the revenue we earn per
room night. Over the course of the last several years, occupancies and ADRs in
the lodging industry generally increased on a currency-neutral basis in a
gradually improving overall travel environment. However, with certain travel
restrictions and quarantine orders implemented due to COVID-19, current
occupancy rates for hotels in the United States are at reduced levels and ADRs
could decline for a period of time. In addition, other factors could pressure
ADR trends, including the continued growth in hotel supply in recent years and
the increase in alternative accommodation inventory. Further, while the global
lodging industry remains very fragmented, there has been consolidation in the
hotel space among chains as well as ownership groups. In the meantime, certain
hotel chains have been focusing on driving direct bookings on their own websites
and mobile applications by advertising lower rates than those available on
third-party websites as well as incentives such as loyalty points, increased or
exclusive product availability and complimentary Wi-Fi.
Alternative Accommodations. With our acquisition of Vrbo (previously HomeAway)
and all of its brands in December 2015, we expanded into the fast growing
alternative accommodations market. Vrbo is a leader in this market and
represents an attractive growth opportunity for Expedia Group. Vrbo has
transitioned from a listings-based classified advertising model to an online
transactional model that optimizes for both travelers and homeowner and property
manager partners, with a goal of increasing monetization and driving growth
through investments in marketing as well as in product and technology. Vrbo
offers hosts subscription-based listing or pay-per-booking service models. It
also generates revenue from a traveler service fee for bookings. In addition, we
have actively moved to integrate Vrbo listings into our global Retail services,
as well as directly add alternative accommodation listings to our offerings, to
position our key global brands to offer a full range of lodging options for
consumers.
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Air
The airline industry has been dramatically impacted by COVID-19. As a result of
the significantly reduced air travel demand due to government travel
restrictions and the impact on consumer sentiment related to COVID-19, airlines
have been operating with less capacity and passenger traffic has declined
significantly. During the third and fourth quarter of 2020, air passenger
traffic declines further moderated and remained stable, but continue to lag the
recovery in lodging bookings. The recovery in air travel remains difficult to
predict, and may not correlate with the recovery in lodging demand. According to
the Transportation Security Administration ("TSA"), air traveler 7-day average
throughput declined 95% in April 2020 compared to prior year levels. The
declines moderated to 60 to 65% in mid-October 2020 and, as of early April 2021,
further moderated to down 40 to 45% compared to 2019 levels.
In addition, there is significant correlation between airline revenue and fuel
prices, and fluctuations in fuel prices generally take time to be reflected in
air revenue. Given current volatility, it is uncertain how fuel prices could
impact airfares. We could encounter pressure on air remuneration as air carriers
combine, certain supply agreements renew, and as we continue to add airlines to
ensure local coverage in new markets.
Air ticket volumes decreased 50% during the first three months of 2021 compared
to a decline of 63% in 2020 and an increase of 7% in 2019. As a percentage of
our total worldwide revenue in the first three months of 2021, air accounted for
4%.
Advertising & Media
Our advertising and media business is principally driven by revenue generated by
trivago, a leading hotel metasearch website, and Expedia Group Media Solutions,
which is responsible for generating advertising revenue on our global online
travel brands. In the first three months of 2021, we generated $88 million of
advertising and media revenue, a 57% decline from the same period in 2020,
representing 7% of our total worldwide revenue. Given the decline in travel
demand related to COVID-19, online travel agencies have dramatically reduced
marketing spend, including on trivago, and given the uncertain duration and
impact of COVID-19 it is difficult to predict when spend will recover to
normalized levels. In response, trivago has significantly reduced its marketing
spend and taken additional actions to lower operating expenses. We expect
trivago to continue to experience significant pressure on revenue and profit
until online travel agencies and other hotel suppliers begin to see consumer
demand that warrants an increase in marketing spend.
Business Strategy
As we endeavor to power global travel for everyone, everywhere our focus is to:
leverage our brand and supply strength, and our platform, to provide greater
services and value to our travelers, suppliers and business partners, and
generate sustained, profitable growth.
Leverage Brand and Supply Strength. We believe the strength of our brand
portfolio and enhancements to product and service offerings, which when combined
with our global scale and broad based supply, drive increasing value to
customers and customer demand. With our significant global audience of
travelers, and our deep and broad selection of travel products, there is a rich
interplay between supply and demand in our global marketplace that helps us
provide value to both travelers planning trips and supply partners wanting to
grow their business through a better understanding of travel retailing and
consumer demand in addition to reaching consumers in markets beyond their reach.
Our multi-brand strategy and deep product and supply footprint allows us to
tailor offerings to target different types of consumers and travel needs, employ
geographic segmentation in markets around the world, and leverage brand
differentiation, among other benefits. Additionally, we know that consumers
typically visit multiple travel websites prior to booking travel, and having a
multi-brand strategy increases the likelihood that those consumers will visit
one or more of our websites. We also market to consumers through a variety of
channels, including internet search, metasearch and social media websites, and
having multiple brands appear in search results also increases the likelihood of
attracting new visitors.
Leverage Our Platform. During 2020, Expedia Group shifted to a platform
operating model with more centralized technology, product, data engineering and
data science teams building services and capabilities that are leveraged across
our business units to serve our end customers and provide value-add services to
our travel suppliers. This model enables us to deliver more scalable services
and operate more efficiently. All of our transaction-based businesses share and
benefit from our platform infrastructure, including customer servicing and
support, data centers, search capabilities and transaction processing functions,
including payment processing and fraud operations.
As we continue to evolve our platform infrastructure, our focus is on developing
technical capabilities that support various travel products while using common
applications and frameworks. We believe this strategy will enable us to: build
in parallel because of simpler, standard architecture; ship products faster;
create more innovative solutions; and achieve greater scale. Over time, as we
enable domains around application development frameworks, we believe we can
unlock additional platform service opportunities beyond our internal brands and
other business travel partners.
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Seasonality
We generally experience seasonal fluctuations in the demand for our travel
services. For example, traditional leisure travel bookings are generally the
highest in the first three quarters as travelers plan and book their spring,
summer and winter holiday travel. The number of bookings typically decreases in
the fourth quarter. Because revenue for most of our travel services, including
merchant and agency hotel, is recognized as the travel takes place rather than
when it is booked, revenue typically lags bookings by several weeks for our
hotel business and can be several months or more for our alternative
accommodations business. Historically, Vrbo has seen seasonally stronger
bookings in the first quarter of the year, with the relevant stays occurring
during the peak summer travel months. The seasonal revenue impact is exacerbated
with respect to income by the nature of our variable cost of revenue and direct
sales and marketing costs, which we typically realize in closer alignment to
booking volumes, and the more stable nature of our fixed costs. Furthermore,
operating profits for our primary advertising business, trivago, have typically
been experienced in the second half of the year, particularly the fourth
quarter, as selling and marketing costs offset revenue in the first half of the
year as we typically increase marketing during the busy booking period for
spring, summer and winter holiday travel. As a result on a consolidated basis,
revenue and income are typically the lowest in the first quarter and highest in
the third quarter. The growth of our international operations, advertising
business or a change in our product mix, including the growth of Vrbo, may
influence the typical trend of the seasonality in the future.
Impacts from COVID-19 disrupted our typical seasonal pattern for bookings,
revenue, profit and cash flows during 2020. Significantly higher cancellations
and reduced booking volumes, particularly in the first half of 2020, resulted in
material operating losses and negative cash flow. Although travel volumes remain
materially lower than historic levels, booking and travel trends normalized
during the second half of 2020, and during first quarter 2021 have increased
sequentially and from the end of first quarter 2020 levels, resulting in working
capital benefits and positive cash flow more akin to typical historical trends.
It remains difficult to forecast the seasonality for the upcoming quarters,
given the uncertainty related to the duration of the impact from COVID-19 and
the shape and timing of any sustained recovery.
Critical Accounting Policies and Estimates
Critical accounting policies and estimates are those that we believe are
important in the preparation of our consolidated financial statements because
they require that we use judgment and estimates in applying those policies. We
prepare our consolidated financial statements and accompanying notes in
accordance with generally accepted accounting principles in the United States
("GAAP"). Preparation of the consolidated financial statements and accompanying
notes requires that we make estimates and assumptions that affect the reported
amounts of assets and liabilities and the disclosure of contingent assets and
liabilities as of the date of the consolidated financial statements as well as
revenue and expenses during the periods reported. We base our estimates on
historical experience, where applicable, and other assumptions that we believe
are reasonable under the circumstances. Actual results may differ from our
estimates under different assumptions or conditions.
There are certain critical estimates that we believe require significant
judgment in the preparation of our consolidated financial statements. We
consider an accounting estimate to be critical if:
•It requires us to make an assumption because information was not available at
the time or it included matters that were highly uncertain at the time we were
making the estimate; and
•Changes in the estimate or different estimates that we could have selected may
have had a material impact on our financial condition or results of operations.
The COVID-19 pandemic has created and may continue to create significant
uncertainty in macroeconomic conditions, which may cause further business
disruptions and adversely impact our results of operations. As a result, many of
our estimates and assumptions required increased judgment and carry a higher
degree of variability and volatility. As events continue to evolve and
additional information becomes available, our estimates may change materially in
future periods
For additional information about our other critical accounting policies and
estimates, see the disclosure included in our Annual Report on Form 10-K for the
year ended December 31, 2020 as well as updates in the current fiscal year
provided in Note 2 - Summary of Significant Accounting Policies in the notes to
the consolidated financial statements.
Occupancy and Other Taxes
Legal Proceedings. We are currently involved in ten lawsuits brought by or
against states, cities and counties over issues involving the payment of hotel
occupancy and other taxes. We continue to defend these lawsuits vigorously. With
respect to the principal claims in these matters, we believe that the statutes
and/or ordinances at issue do not apply to us or the services we provide, namely
the facilitation of travel planning and reservations, and, therefore, that we do
not owe the taxes that are claimed to be owed. We believe that the statutes and
ordinances at issue generally impose occupancy and other taxes on entities that
own, operate or control hotels (or similar businesses) or furnish or provide
hotel rooms or similar accommodations
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For additional information on these and other legal proceedings, see Part II,
Item 1, Legal Proceedings.
We have established a reserve for the potential settlement of issues related to
hotel occupancy and other tax litigation, consistent with applicable accounting
principles and in light of all current facts and circumstances, in the amount of
$57 million as of March 31, 2021, and $58 million as of December 31, 2020.
Certain jurisdictions, including without limitation the states of New York, New
Jersey, North Carolina, Minnesota, Oregon, Rhode Island, Maryland, Pennsylvania,
Hawaii, Iowa, Massachusetts, Arizona, Wisconsin, Idaho, Arkansas, Indiana,
Maine, Nebraska, Vermont, the city of New York, and the District of Columbia,
have enacted legislation seeking to tax online travel company services as part
of sales or other taxes for hotel and/or other accommodations and/or car rental.
In addition, in certain jurisdictions, we have entered into voluntary collection
agreements pursuant to which we have agreed to voluntarily collect and remit
taxes to state and/or local taxing jurisdictions. We are currently remitting
taxes to a number of jurisdictions, including without limitation the states of
New York, New Jersey, South Carolina, North Carolina, Minnesota, Georgia,
Wyoming, West Virginia, Oregon, Rhode Island, Montana, Maryland, Kentucky,
Maine, Pennsylvania, Hawaii, Iowa, Massachusetts, Arizona, Wisconsin, Idaho,
Arkansas, Indiana, Nebraska, Vermont, the city of New York and the District of
Columbia, as well as certain other jurisdictions.
Pay-to-Play
Certain jurisdictions may assert that we are required to pay any assessed taxes
prior to being allowed to contest or litigate the applicability of the
ordinances. This prepayment of contested taxes is referred to as "pay-to-play."
Payment of these amounts is not an admission that we believe we are subject to
such taxes and, even when such payments are made, we continue to defend our
position vigorously. If we prevail in the litigation, for which a pay-to-play
payment was made, the jurisdiction collecting the payment will be required to
repay such amounts and also may be required to pay interest. However, any
significant pay-to-play payment or litigation loss could negatively impact our
liquidity.
Other Jurisdictions. We are also in various stages of inquiry or audit with
various tax authorities, some of which, including the City of Los Angeles
regarding hotel occupancy taxes, may impose a pay-to-play requirement to
challenge an adverse inquiry or audit result in court.

Segments


We have the following reportable segments: Retail, B2B, and trivago. Our Retail
segment provides a full range of travel and advertising services to our
worldwide customers through a variety of consumer brands including: Expedia.com
and Hotels.com in the United States and localized Expedia and Hotels.com
websites throughout the world, Vrbo, Orbitz, Travelocity, Wotif Group, ebookers,
CheapTickets, Hotwire.com, CarRentals.com and Expedia Cruises. Our B2B segment
is comprised of our Expedia Business Services organization including Expedia
Partner Solutions, which offers private label and co-branded products to make
travel services available to travelers through third-party company branded
websites, and Egencia, a full-service travel management company that provides
travel services to businesses and their corporate customers. Our trivago segment
generates advertising revenue primarily from sending referrals to online travel
companies and travel service providers from its hotel metasearch websites.
Operating Metrics
Our operating results are affected by certain metrics, such as gross bookings
and revenue margin, which we believe are necessary for understanding and
evaluating us. Gross bookings generally represent the total retail value of
transactions booked for agency and merchant transactions, recorded at the time
of booking reflecting the total price due for travel by travelers, including
taxes, fees and other charges, and are reduced for cancellations and refunds.
Revenue margin is defined as revenue as a percentage of gross bookings.

Gross Bookings and Revenue Margin


                            Three months ended March 31,
                           2021                        2020         % Change
                                  ($ in millions)
Gross bookings       $      15,422                  $ 17,885           (14) %
Revenue margin (1)             8.1   %                  12.4  %


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(1)trivago, which is comprised of a hotel metasearch business that differs from
our transaction-based websites, does not have associated gross bookings or
revenue margin. However, third-party revenue from trivago is included in revenue
used to calculate total revenue margin.
During the three months ended March 31, 2021, gross bookings decreased 14%,
compared to the same period in 2020, resulting from the continued impacts of the
COVID-19 pandemic. Trends for our lodging, air and other travel products all
improved sequentially from the fourth quarter of 2020, with lodging bookings
experiencing year-over-year growth in the first quarter of 2021.
Revenue margin for the three months ended March 31, 2020 was higher than in the
current period due in part to significant lodging cancellations, which reduced
gross bookings, creating an unusual mix of bookings and revenue in the prior
year period.
Results of Operations
Revenue
                                       Three months ended March 31,
                                             2021                   2020        % Change
                                              ($ in millions)
Revenue by Segment
Retail                          $        1,025                    $ 1,582          (35) %
B2B                                        184                        485          (62) %
trivago (Third-party revenue)               37                        103          (64) %
Corporate (Bodybuilding.com)                 -                         39             N/A
   Total revenue                $        1,246                    $ 2,209          (44) %


Revenue decreased 44% for the three months ended March 31, 2021, compared to the
same period in 2020. Our Retail segment revenue declined 35%, B2B segment
revenue declined 62% and trivago segment revenue declined 64% in the quarter.
The slower decline in Retail segment revenue reflects improvement in leisure
travel trends, particularly in North America, while the B2B and trivago segments
continue to be impacted by the slower recovery for corporate travel demand and
advertising spend, respectively.
                                  Three months ended March 31,
                                        2021                   2020        % Change
                                         ($ in millions)
Revenue by Service Type
Lodging                    $          903                    $ 1,542          (41) %
Air                                    50                        109          (55) %
Advertising and media(1)               88                        203          (57) %
Other                                 205                        355          (42) %
Total revenue              $        1,246                    $ 2,209          (44) %


____________________________
(1)Includes third-party revenue from trivago as well as our transaction-based
websites.
Lodging revenue decreased 41% for the three months ended March 31, 2021,
compared to the same period in 2020, on a 47% decrease in room nights stayed,
partially offset by a 10% increase in revenue per room night. Revenue per room
night benefited from an increase in the percentage of stayed room nights
contributed by alternative accommodations, which has a higher revenue per room
night than the rest of our lodging business.
Air revenue decreased 55% for the three months ended March 31, 2021, compared to
the same period in 2020, reflecting a 50% decline in tickets sold and a 10%
decline in revenue per ticket.
Advertising and media revenue decreased 57% for the three months ended March 31,
2021, compared to the same period in 2020, due to declines at trivago and
Expedia Group Media Solutions. All other revenue, which includes car rental,
insurance,
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destination services, fee revenue related to our corporate travel business and
Bodybuilding.com (through its sale in May 2020), decreased 42% for the three
months ended March 31, 2021, compared to the same period in 2020.
In addition to the above segment and product revenue discussion, our revenue by
business model is as follows:
                                      Three months ended March 31,
                                            2021                   2020        % Change
                                             ($ in millions)
Revenue by Business Model
Merchant                       $          796                    $ 1,340          (41) %
Agency                                    323                        562          (43) %
Advertising, media and other              127                        307          (59) %
   Total revenue               $        1,246                    $ 2,209          (44) %


Merchant revenue decreased for the three months ended March 31, 2021, compared
to the same period in 2020, primarily due to the decrease in merchant hotel
revenue driven by a decrease in room nights stayed, partially offset by an
increase in Vrbo merchant alternative accommodations revenue.
Agency revenue decreased for the three months ended March 31, 2021, compared to
the same period in 2020, primarily due to the decline in agency hotel and air
revenue.
Advertising, media and other decreased for the three months ended March 31,
2021, compared to the same period in 2020, primarily due to declines in
advertising revenue.
In the below discussion, we reclassified certain prior period information to
conform to the current period presentation primarily related to the
classification of licensing and maintenance costs within our operating expenses.
For additional information, see Note 1 - Basis of Presentation in the notes to
the consolidated financial statements.
Cost of Revenue
                                  Three months ended March 31,
                                2021                             2020       % Change
                                        ($ in millions)
Direct costs             $         201                         $ 475           (58) %
Personnel and overhead             110                           154           (28) %
Total cost of revenue    $         311                         $ 629           (51) %
% of revenue                      25.0    %                     28.5  %


Cost of revenue primarily consists of direct costs to support our customer
operations, including our customer support and telesales as well as fees to air
ticket fulfillment vendors; credit card processing, including merchant fees,
fraud and chargebacks; and other costs, primarily including data center and
cloud costs to support our websites, supplier operations, destination supply,
certain transactional level taxes, costs related to Bodybuilding.com during our
period of ownership as well as related personnel and overhead costs, including
stock-based compensation.
Cost of revenue decreased $318 million during the three months ended March 31,
2021, compared to the same period in 2020, primarily due to a decrease in bad
debt expense, which was significantly elevated in the first quarter of 2020 due
to the initial impacts of COVID-19, a decline in merchant fees resulting from
lower transaction volumes, decreased customer service and personnel costs, and
lower cloud expense. The three months ended March 31, 2020 also included costs
related to Bodybuilding.com, which was disposed of in the second quarter of
2020.
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Selling and Marketing
                                     Three months ended March 31,
                                   2021                          2020        % Change
                                           ($ in millions)
Direct costs                  $      487                      $   954           (49) %
Indirect costs                       177                          251           (30) %
Total selling and marketing   $      664                      $ 1,205           (45) %
% of revenue                        53.3   %                     54.5  %


Selling and marketing expense primarily relates to direct costs, including
traffic generation costs from search engines and internet portals, television,
radio and print spending, private label and affiliate program commissions,
public relations and other costs. The remainder of the expense relates to
indirect costs, including personnel and related overhead in our various brands
and global supply organization, as well as stock-based compensation costs.
Selling and marketing expenses decreased $541 million during the three months
ended March 31, 2021, compared to the same period in 2020, primarily due to a
decrease in direct costs driven by a significant reduction in marketing spend
related to the impact on travel demand from COVID-19 as well as lower personnel
costs in connection with previously announced cost savings initiatives.

Technology and Content
                                        Three months ended March 31,
                                      2021                             2020       % Change
                                              ($ in millions)
Personnel and overhead         $         174                         $ 224           (22) %
Other                                     73                            91           (20) %
Total technology and content   $         247                         $ 315           (22) %
% of revenue                            19.8    %                     14.3  %


Technology and content expense includes product development and content expense,
as well as information technology costs to support our infrastructure,
back-office applications and overall monitoring and security of our networks,
and is principally comprised of personnel and overhead, including stock-based
compensation, as well as other costs including cloud expense and licensing and
maintenance expense.
Technology and content expense decreased $68 million during the three months
ended March 31, 2021, compared to the same period in 2020, primarily reflecting
lower personnel and related costs in connection with previously announced cost
savings initiatives.

General and Administrative
                                            Three months ended March 31,
                                          2021                             2020       % Change
                                                  ($ in millions)
Personnel and overhead             $         120                         $ 133           (10) %
Professional fees and other                   36                            52           (32) %
Total general and administrative   $         156                         $ 185           (16) %
% of revenue                                12.5    %                      8.4  %


General and administrative expense consists primarily of personnel-related
costs, including our executive leadership, finance, legal and human resource
functions and related stock-based compensation as well as fees for external
professional services.
General and administrative expense decreased $29 million during the three months
ended March 31, 2021, compared to the same period in 2020, mainly due to a
decrease in personnel costs in connection with previously announced savings
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initiatives and lower professional fees. These decreases were partially offset
by an increase in stock-based compensation of $14 million.

Depreciation and Amortization


                                                                   Three months ended March 31,
                                                                      2021                 2020               % Change
                                                                         ($ in millions)
Depreciation                                                   $           182          $    185                     (2) %
Amortization of intangible assets                                           27                44                    (37) %
Total depreciation and amortization                            $           209          $    229                     (9) %


Depreciation decreased $3 million during the three months ended March 31, 2021,
compared to the same period in 2020. Amortization of intangible assets decreased
$17 million during the three months ended March 31, 2021, compared to the same
period in 2020 primarily due to the completion of amortization related to
certain intangible assets as well as the impact of definite-lived intangible
impairments in the prior year.
Impairment of Goodwill and Intangible Assets

During the three months ended March 31, 2020, as a result of the significant
negative impact related to COVID-19, which had a severe effect on the entire
global travel industry, we recognized goodwill impairment charges of $765
million as well as intangible asset impairment charges of $121 million. See Note
3 - Fair Value Measurements in the notes to the consolidated financial
statements for further information.
Legal Reserves, Occupancy Tax and Other
                                                               Three months ended March 31,
                                                                  2021                2020               % Change
                                                                     ($ in millions)
Legal reserves, occupancy tax and other                     $        (1)           $    (21)                   (97) %
% of revenue                                                          -    %           (0.9) %


Legal reserves, occupancy tax and other consists of changes in our reserves for
court decisions and the potential and final settlement of issues related to
hotel occupancy and other taxes, expenses recognized related to monies paid in
advance of occupancy and other tax proceedings ("pay-to-play") as well as
certain other legal reserves.
During the three months ended March 31, 2021, there were immaterial changes to
our reserve related to hotel occupancy and other taxes. During the three months
ended March 31, 2020, we recorded a $25 million gain in relation to a legal
settlement, which was partially offset by changes in our reserve related to
hotel occupancy and other taxes.
Restructuring and Related Reorganization Charges
In 2020, we committed to restructuring actions intended to simplify our
businesses and improve operational efficiencies, which have resulted in
headcount reductions and office consolidations. As a result, we recognized $29
million and $75 million in restructuring and related reorganization charges
during the three months ended March 31, 2021 and 2020. Based on current plans,
which are subject to change, we expect total reorganization charges primarily in
the remainder of 2021 of approximately $25 million. However, we continue to
actively evaluate additional cost reduction efforts and should we make decisions
in future periods to take further actions we will incur additional
reorganization charges.
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Operating Loss
                        Three months ended March 31,
                      2021                         2020         % Change
                              ($ in millions)
Operating loss   $      (369)                   $ (1,294)          (72) %
% of revenue           (29.6)  %                   (58.6) %


During the three months ended March 31, 2021, we had operating losses of $369
million, compared to operating losses of $1.3 billion for the same period in
2020. The lower operating losses were primarily due to the prior year goodwill
and intangible impairment charges mentioned.
Adjusted EBITDA by Segment
                                                             Three months ended March 31,
                                                                2021                 2020               % Change
                                                                   ($ in millions)
Retail                                                   $            94          $     22                    316  %
B2B                                                                  (60)               26                       N/A
trivago                                                               (4)               (1)                   189  %
Unallocated overhead costs (Corporate) (1)                           (88)             (123)                   (28) %
Total Adjusted EBITDA (2)                                $           (58)         $    (76)                   (24) %


 ____________________________
(1)   Includes immaterial operating results of Bodybuilding.com through its sale
in May 2020.
(2)   Adjusted EBITDA is a non-GAAP measure. See "Definition and Reconciliation
of Adjusted EBITDA" below for more information.
Adjusted EBITDA is our primary segment operating metric. See Note 11 - Segment
Information in the notes to the consolidated financial statements for additional
information on intersegment transactions, unallocated overhead costs and for a
reconciliation of Adjusted EBITDA by segment to net income (loss) attributable
to Expedia Group, Inc. for the periods presented above.
Our Retail segment Adjusted EBITDA increased $72 million during the three months
ended March 31, 2021, compared to the same period in 2020, primarily due to a
decline in operating costs as a percentage of revenue in the current period as a
result of cost saving initiatives implemented in 2020.
Our B2B and trivago segment Adjusted EBITDA both declined during the three
months ended March 31, 2021, compared to the same period in 2020, resulting from
impacts of the COVID-19 pandemic as revenue decreased for the current year
period.
Unallocated overhead costs decreased $35 million during the three months ended
March 31, 2021, compared to the same period in 2020, primarily due to lower
general and administrative expenses.
Interest Income and Expense
                                      Three months ended March 31,
                                             2021                     2020      % Change
                                             ($ in millions)
Interest income               $          2                           $ 10          (83) %
Interest expense                       (98)                           (50)          96  %
Loss on debt extinguishment           (280)                             -             N/A



Interest income decreased for the three months ended March 31, 2021, compared to
the same period in 2020, as a result of lower rates of return. Interest expense
increased for the three months ended March 31, 2021, compared to the same period
in 2020, primarily as a result of higher average debt balances due to additional
debt issued since May 2020.
As a result of the debt refinancing transactions during the three months ended
March 31, 2021, we recognized a loss on debt extinguishment of $280 million,
which included the payment of early payment premiums and fees as well as the
write-off
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of unamortized debt issuance costs. See Note 4 - Debt in the notes to the
consolidated financial statements for further information.
Other, Net
Other, net is comprised of the following:
                                                                      Three months ended March 31,
                                                                        2021                  2020
                                                                            ($ in millions)
Foreign exchange rate gains (losses), net                         $          (11)         $      45
Gains (losses) on minority equity investments, net                             8               (188)
Other                                                                         (2)                (2)
Total other, net                                                  $           (5)         $    (145)


During the three months ended March 31, 2020, losses on minority equity
investments, net included $113 million of impairment losses related to a
minority investment as well as $75 million of mark-to-market losses related to
our publicly traded marketable equity investment, Despegar. See Note 3 - Fair
Value Measurements in the notes to the consolidated financial statements for
further information.
Provision for Income Taxes
                                      Three months ended March 31,
                                    2021                             2020       % Change
                                            ($ in millions)
Provision for income taxes   $         (169)                       $ (82)          105  %
Effective tax rate                     22.5    %                     5.6  %


We typically determine our provision for income taxes for interim periods using
an estimate of our annual effective tax rate. We record any changes affecting
the estimated annual tax rate in the interim period in which the change occurs,
including discrete items. For the three months ended March 31, 2020, due to the
COVID-19 pandemic, and difficulty forecasting the fiscal year 2020 mix of income
by jurisdiction, we determined the estimated annual effective rate method would
not provide a reliable estimate of the Company's overall annual effective tax
rate. As such, we calculated the tax provision using the actual effective rate
in the prior year period.
For the three months ended March 31, 2021, the effective tax rate was a 22.5%
benefit on a pre-tax loss, compared to a 5.6% benefit on pre-tax loss for the
three months ended March 31, 2020. The change in the effective tax rate was
primarily due to nondeductible impairments and a valuation allowance recorded in
the prior year period.
We are subject to taxation in the United States and foreign jurisdictions. Our
income tax filings are regularly examined by federal, state and foreign tax
authorities. During the fourth quarter of 2019, the Internal Revenue Service
("IRS") issued final adjustments related to transfer pricing with our foreign
subsidiaries for our 2011 to 2013 tax years. The proposed adjustments would
increase our U.S. taxable income by $696 million, which would result in federal
tax of approximately $244 million, subject to interest. We do not agree with the
position of the IRS. We filed a protest with the IRS for our 2011 to 2013 tax
years and Appeals returned our case to Exam for further review. We are also
under examination by the IRS for our 2014 to 2016 tax years. Subsequent years
remain open to examination by the IRS. We do not anticipate a significant impact
to our gross unrecognized tax benefits within the next 12 months related to
these years.
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Definition and Reconciliation of Adjusted EBITDA
We report Adjusted EBITDA as a supplemental measure to U.S. generally accepted
accounting principles ("GAAP"). Adjusted EBITDA is among the primary metrics by
which management evaluates the performance of the business and on which internal
budgets are based. Management believes that investors should have access to the
same set of tools that management uses to analyze our results. This non-GAAP
measure should be considered in addition to results prepared in accordance with
GAAP, but should not be considered a substitute for or superior to GAAP.
Adjusted EBITDA has certain limitations in that it does not take into account
the impact of certain expenses to our consolidated statements of operations. We
endeavor to compensate for the limitation of the non-GAAP measure presented by
also providing the most directly comparable GAAP measure and a description of
the reconciling items and adjustments to derive the non-GAAP measure. Adjusted
EBITDA also excludes certain items related to transactional tax matters, which
may ultimately be settled in cash, and we urge investors to review the detailed
disclosure regarding these matters included above, in the Legal Proceedings
section, as well as the notes to the financial statements. The non-GAAP
financial measure used by the Company may be calculated differently from, and
therefore may not be comparable to, similarly titled measures used by other
companies.
Adjusted EBITDA is defined as net income (loss) attributable to Expedia Group
adjusted for (1) net income (loss) attributable to non-controlling interests;
(2) provision for income taxes; (3) total other expenses, net; (4) stock-based
compensation expense, including compensation expense related to certain
subsidiary equity plans; (5) acquisition-related impacts, including (i)
amortization of intangible assets and goodwill and intangible asset impairment,
(ii) gains (losses) recognized on changes in the value of contingent
consideration arrangements, if any, and (iii) upfront consideration paid to
settle employee compensation plans of the acquiree, if any; (6) certain other
items, including restructuring; (7) items included in legal reserves, occupancy
tax and other; (8) that portion of gains (losses) on revenue hedging activities
that are included in other, net that relate to revenue recognized in the period;
and (9) depreciation.
The above items are excluded from our Adjusted EBITDA measure because these
items are noncash in nature, or because the amount and timing of these items is
unpredictable, not driven by core operating results and renders comparisons with
prior periods and competitors less meaningful. We believe Adjusted EBITDA is a
useful measure for analysts and investors to evaluate our future on-going
performance as this measure allows a more meaningful comparison of our
performance and projected cash earnings with our historical results from prior
periods and to the results of our competitors. Moreover, our management uses
this measure internally to evaluate the performance of our business as a whole
and our individual business segments. In addition, we believe that by excluding
certain items, such as stock-based compensation and acquisition-related impacts,
Adjusted EBITDA corresponds more closely to the cash operating income generated
from our business and allows investors to gain an understanding of the factors
and trends affecting the ongoing cash earnings capabilities of our business,
from which capital investments are made and debt is serviced.
The reconciliation of net income (loss) attributable to Expedia Group, Inc. to
Adjusted EBITDA is as follows:
                                                                                Three months ended March 31,
                                                                                  2021                 2020
                                                                                       (In millions)
Net loss attributable to Expedia Group, Inc.                                 $       (578)         $  (1,301)
Net loss attributable to non-controlling interests                                     (3)               (96)
Provision for income taxes                                                           (169)               (82)
Total other expense, net                                                              381                185
Operating loss                                                                       (369)            (1,294)
Gain (loss) on revenue hedges related to revenue recognized                            (9)                (6)
Restructuring and related reorganization charges                                       29                 75
Legal reserves, occupancy tax and other                                                (1)               (21)
Stock-based compensation                                                               83                 55
Depreciation and amortization                                                         209                229
Impairment of goodwill                                                                  -                765
Impairment of intangible assets                                                         -                121
Adjusted EBITDA                                                              $        (58)         $     (76)


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Financial Position, Liquidity and Capital Resources
Our principal sources of liquidity are typically cash flows generated from
operations, cash available under our credit facilities as well as our cash and
cash equivalents and short-term investment balances, which were $4.3 billion and
$3.4 billion at March 31, 2021 and December 31, 2020. As of March 31, 2021, the
total cash and cash equivalents and short-term investments held outside the
United States was $821 million ($572 million in wholly-owned foreign
subsidiaries and $249 million in majority-owned subsidiaries). Our credit
facilities were essentially untapped at March 31, 2021 and December 31, 2020.
Managing our balance sheet prudently and maintaining appropriate liquidity are
high priorities during the current COVID-19 pandemic. In 2020, in order to best
position the Company to navigate our temporary working capital changes and
depressed revenue, we took a number of actions to bolster our liquidity and
preserve financial flexibility. During the three months ended March 31, 2021, we
continued these actions, including suspension of our share repurchases and
quarterly common stock dividends as well as completed the following:
•0% Convertible Notes Issuance. On February 19, 2021, we completed our private
placement of $1 billion aggregate principal amount of unsecured 0% convertible
senior notes due 2026 (the "Convertible Notes"). The net proceeds from the
issuance of the Convertible Notes was approximately $983 million after deducting
debt issuance costs. The Convertible Notes will mature on February 15, 2026,
unless earlier converted, redeemed or repurchased. The Convertible Notes will
not bear regular interest. The Convertible Notes have an initial conversion rate
of 3.9212 shares of common stock of Expedia Group with a par value $0.0001 per
share, per $1,000 principal amount of Convertible Notes, which is equal to an
initial conversion price of approximately $255.02 per share of our common stock.
The conversion rate is subject to adjustment from time to time upon the
occurrence of certain events, including, but not limited to, the issuance of
stock dividends and payment of cash dividends.
•2.95% Senior Notes Issuance. On March 3, 2021, we privately placed $1 billion
of senior unsecured notes that are due in March 2031 that bear interest at 2.95%
(the "2.95% Notes"). The 2.95% Notes were issued at a price of 99.081% of the
aggregate principal amount. Interest is payable semi-annually in arrears in
March and September of each year, beginning September 15, 2021, and the interest
rate is subject to adjustment based on certain ratings events. The net proceeds
from the issuance of the 2.95% Notes was approximately $982 million after
deducting the discount and debt issuance costs.
•Extinguishment of High Cost Debt. On March 3, 2021, we used the net proceeds
from the Convertible Notes and 2.95% Notes and completed the redemption of all
of our outstanding 7.0% Notes as well as settled the tender offer to purchase
$956 million in aggregate principal of our 6.25% Notes, which resulted in the
recognition of a loss on debt extinguishment of $280 million during the three
months ended March 31, 2021 comprised of early payment premiums and fees
associated with the tender offer as well as the write-off of unamortized debt
issuance costs.
In addition, on May 6, 2021, we submitted notice of prepayment of 50% of the
outstanding Series A Preferred Stock, which we expect to be completed on May 20,
2021 at a price equal to 103% of the Preference Amount, plus accrued and unpaid
distributions as to the redemption date using cash on-hand.
Our credit ratings are periodically reviewed by rating agencies. As of March 31,
2021, Moody's rating was Baa3 with an outlook of "negative," S&P's rating was
BBB- with an outlook of "negative" and Fitch's rating was BBB- with an outlook
of "negative." Changes in our operating results, cash flows, financial position,
capital structure, financial policy or capital allocations to share repurchase,
dividends, investments and acquisitions could impact the ratings assigned by the
various rating agencies. Should our credit ratings be adjusted downward, we may
incur higher costs to borrow and/or limited access to capital markets and
interest rates on the 6.25% Notes issued in May 2020, the 3.6% and 4.625% Notes
issued in July 2020 as well as the 2.95% Notes issued in March 2021 will
increase, which could have a material impact on our financial condition and
results of operations.
As of March 31, 2021, we were in compliance with the covenants and conditions in
our revolving credit facilities and outstanding debt as detailed in Note 4 -
Debt in the notes to the consolidated financial statements.
Under the merchant model, we receive cash from travelers at the time of booking
and we record these amounts on our consolidated balance sheets as deferred
merchant bookings. We pay our airline suppliers related to these merchant model
bookings generally within a few weeks after completing the transaction. For most
other merchant bookings, which is primarily our merchant lodging business, we
generally pay after the travelers' use and, in some cases, subsequent billing
from the hotel suppliers. Therefore, generally we receive cash from the traveler
prior to paying our supplier, and this operating cycle represents a working
capital source of cash to us. Typically, the seasonal fluctuations in our
merchant hotel bookings have affected the timing of our annual cash flows.
Generally, during the first half of the year, hotel bookings have traditionally
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exceeded stays, resulting in much higher cash flow related to working capital.
During the second half of the year, this pattern typically reverses and cash
flows are typically negative. During 2020, impacts of COVID-19 disrupted our
typical working capital trends. Significantly higher cancellations and reduced
booking volumes, particularly in the first half of 2020, resulted in material
operating losses and negative cash flow. Although travel volumes remain
materially lower than historic levels, booking and travel trends normalized
during the second half of 2020, and during first quarter 2021 have increased
sequentially and from the end of first quarter 2020 levels, resulting in working
capital benefits and positive cash flow in the current period more akin to
typical historical trends. However, it remains difficult to forecast the working
capital trends for the upcoming quarters, given the uncertainty related to the
duration of the impact from COVID-19 and the shape and timing of any sustained
recovery.
Prior to COVID-19, we embarked on an ambitious cost reduction initiative to
simplify the organization and increase efficiency. In response to COVID-19, we
took several additional actions to further reduce costs to help mitigate the
financial impact from COVID-19 and continue to improve our long-term cost
structure. We temporarily halted construction on our new headquarters during the
initial quarantine order in March 2020 but restarted construction later in the
year. We expect to spend approximately $900 million in total for the project. Of
the total, approximately $850 million was spent between 2016 and 2020 and
approximately $13 million was spent during the three months ended March 31,
2021. Due to the delays related to COVID-19, we now expect the project to be
substantially complete in the second quarter of 2021.
Our cash flows are as follows:
                                                                   Three months ended March 31,
                                                                      2021               2020            $ Change
                                                                                    (In millions)
 Cash provided by (used in):
Operating activities                                              $    2,170          $   (784)         $  2,954
Investing activities                                                    (180)               32              (212)
Financing activities                                                     210             1,517            (1,307)

Effect of foreign exchange rate changes on cash, cash equivalents and restricted cash and cash equivalents

                     (73)             (141)               68


For the three months ended March 31, 2021, net cash provided by operating
activities was $2.2 billion compared to cash used in operations of $784 million
for the three months ended March 31, 2020. In the prior year period, impacts
from the COVID-19 pandemic resulted in a significant use of cash to fund working
capital changes and operating losses compared to a current year cash benefit
from working capital. The largest driver of the swing in working capital relates
to a significant use of cash in the prior year for deferred merchant bookings as
refunds for cancelled bookings exceeded new bookings compared to an increase
from deferred merchant bookings in the current year period.
For the three months ended March 31, 2021, cash used in investing activities was
$180 million ,which primarily consisted of capital expenditures, compared to
cash provided by investing activities of $32 million for the three months ended
March 31, 2020, which primarily consisted of net sales and maturities of
investments of $300 million, largely offset by capital expenditures. Capital
expenditures were lower in the current year period, including those related to
our new headquarters as our construction winds down.
For the three months ended March 31, 2021, cash provided by financing activities
primarily included approximately $2 billion of net proceeds from the issuance of
Convertible Notes and 2.95% Notes issued in February and March 2020,
respectively, as well as $269 million of proceeds from the exercise of options
and employee stock purchase plans. These sources of cash were largely offset by
payments of approximately $2 billion related to the extinguishment of debt
discussed above as well as $55 million of cash paid for treasury stock activity
related to the vesting of equity instruments. For the three months ended March
31, 2020, cash provided by financing activities primarily included $1.9 billion
of proceeds from our revolving credit facility draw as well as $86 million of
proceeds from the exercise of options and employee stock purchase plans,
partially offset by cash paid to acquire shares of $410 million and cash common
stock dividend payments of $48 million.
During the three months ended March 31, 2021, we accumulated $28 million (or
$23.42 per share of Series A Preferred Stock) of dividends on our Series A
Preferred Stock. At this time, we do not expect to make future quarterly
dividend payments on our common stock. Future declarations of dividends are
subject to final determination by our Board of Directors.
Foreign exchange rate changes resulted in a decrease of our cash and restricted
cash balances denominated in foreign currency during the three months ended
March 31, 2021 and 2020 of $73 million and $141 million reflecting a net
depreciation in foreign currencies relative to the U.S. dollar during the
periods.
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In our opinion, our liquidity position provides sufficient capital resources to
meet our foreseeable cash needs. There can be no assurance, however, that the
cost or availability of future borrowings, including refinancings, if any, will
be available on terms acceptable to us.

Summarized Financial Information for Guarantors and the Issuer of Guaranteed
Securities
Summarized financial information of Expedia Group, Inc. (the "Parent") and our
subsidiaries that are guarantors of our debt facility and instruments (the
"Guarantor Subsidiaries") is shown below on a combined basis as the "Obligor
Group." The debt facility and instruments are guaranteed by certain of our
wholly-owned domestic subsidiaries and rank equally in right of payment with all
of our existing and future unsecured and unsubordinated obligations. The
guarantees are full, unconditional, joint and several with the exception of
certain customary automatic subsidiary release provisions. In this summarized
financial information of the Obligor Group, all intercompany balances and
transactions between the Parent and Guarantor Subsidiaries have been eliminated
and all information excludes subsidiaries that are not issuers or guarantors of
our debt facility and instruments, including earnings from and investments in
these entities.

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