Freshworks Inc. announced that it has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services(AWS) to develop and expand Freshworks? capabilities on AWS. The agreement is set to commence in early 2024, with Freshworks?

platform and full suite of solutions becoming available as Software-as-a-Service (SaaS) offerings in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISV) that make it easy to find, test, buy, and deploy software that runs on AWS. This SCA aims to provide AWS customers with new ways to purchase and use Freshworks? solutions, including industry-specific, artificial intelligence (AI)-powered business applications to be hosted on AWS.

The collaboration brings together the benefits of Freshworks and AWS, to help businesses deliver better, faster, and easier customer and employee experiences. AWS and Freshworks have built multiple integrations to provide customers a better experience in managing and using AWS resources with the power and flexibility of Freshworks solutions. There are over 500 shared customers that are actively using Freshworks products with AWS services like Amazon Connect, Amazon CloudWatch, Amazon EventBridge, AWS Lambda, and more.

Freshworks has achieved AWS Retail Competency status, Small and Medium Business Software Competency status and AWS Cloud Operations Competency status. In addition to being a member of the AWS Partner Network (APN) and an AWS Public Sector Partner, Freshworks is a participant in the AWS ISV Accelerate program and AWS Global Startup program, while also offering solutions in AWS Marketplace.