Freshworks Inc. announced its continued expansion across Australia and New Zealand by signing the National Rugby League as a customer. The National Rugby League (NRL), Australia’s most entertaining and popular sporting giant, is using Freshservice®, Freshworks’ cloud-based IT service management (ITSM) software, to support its internal team across all 16 clubs. NRL provides swift IT support to its 1,200 NRL and Rugby League Administration members across Australia and Asia Pacific, making use of Freshworks’ technology. Given the small team, selecting a user-friendly solution that was easy to implement and manage was crucial. NRL previously faced expensive annual fees for similar software. It also required a dedicated staff member to manage the platform and work with third parties to develop applications, workflows or administer upgrades, making the process slow and inefficient. Since implementation in August this year, the NRL has developed workflows in-house which has allowed the IT department to access all relevant ticket information in one single view and improve their asset management capabilities across all locations with the use of automation and a seamless mobile experience. Going forward, NRL expects to utilize apps from the Freshservice marketplace including Microsoft Active Directory, which will enable the business to perform operations on users, groups and computers in the Active Directory environment, as well as features including the service catalog and the Freshservice orchestrator to automate a number of common requests.