Kingfisher : Responsible Business report - PDF

Better Homes, Better World

Kingfisher Responsible Business Report 2021/22

1	Kingfisher Responsible Business Report 2021/22	Introduction	Colleagues	Planet	Customers	Communities	Fundamentals	Assurance

At Kingfisher we have been working on Responsible Business for over 30 years, and it's a key part of our 'Powered by Kingfisher' strategy.

Our Responsible Business Report summarises our strategy and the actions taken to positively impact the lives of our customers, colleagues, communities and the planet. It explains performance against our targets, highlights actions taken across our retail banners and includes key performance data for our financial year 1 February 2021 - 31 January 2022.

We also publish a detailed performance data appendix with further information on progress against targets. Our appendix includes details of how our reporting aligns with external frameworks such as the United Nations Global Compact, the United Nations Sustainable Development Goals, the Task Force on Climate-related Financial Disclosures (TCFD) and the Sustainability Accounting Standards Board (SASB). See Performance Data Appendix 2021/22.

Contents

1. About Kingfisher
2. From our Chief Executive Officer
3. Responsible Business Highlights 2021/22
4. Our Responsible Business strategy
5. Our four key priorities
6. Supporting the relief efforts for Ukraine

1. Colleagues
2. Our action plan for diversity and inclusion
3. Building a better home for all at Kingfisher

15 Building skills for life and engaging our colleagues

1. Planet
2. What do we mean by Forest Positive?

1. Committed to net-zero by 2040

1. High-qualitycompost without the peat
2. Partnering on climate change

1. Customers
2. Why do we need affordable, greener, healthier homes?

38 More sustainable packaging for our products

1. Removing harmful chemicals

1. Communities
2. 1.5 million people and counting

1. Our key community projects across Europe
2. Partnering for the long term

1. Our Responsible Business Fundamentals

1. Assurance statement

2	Kingfisher Responsible Business Report 2021/22	Introduction	Colleagues	Planet	Customers	Communities	Fundamentals	Assurance

About Kingfisher

Kingfisher plc is an international home improvement company with over 1,470 stores in eight countries across Europe.

We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, supported by a team of 82,000 colleagues.

We offer home improvement products and services to consumers and trade professionals who shop in our stores and via our ecommerce channels.

At Kingfisher, we believe a better world starts with better homes. So our purpose is to help make better homes accessible for everyone.

82,000†*

colleagues

Over 1,470*

stores

Over 3,100

suppliers across 65 countries

Our markets and our stores

(at 31 January 2022)

UK &

Ireland1

1,102

Poland

90

UK & Ireland				France	UK & Ireland					France
£6,505m				£4,498m	£794m					£221m
49%	34%	69%	19%

Total sales	Retail profit
£13,183m	£1,148m 12%
17%
	Other international	Other international
	£2,180m	£133m

France2

216

Portugal

3

Spain

28

Romania

35

Turkey*

228

All figures on this page relate to the year ended 31 January 2022.	* Turkey joint venture not included.
1	B&Q UK & Ireland 312, Screwfix UK & Ireland 790.	† Total, not full-time equivalent.
2	Castorama 93, Brico Dépôt 123.	Map figures relate to store numbers in each country.

3	Kingfisher Responsible Business Report 2021/22	Introduction	Colleagues	Planet	Customers	Communities	Fundamentals	Assurance

From our Chief Executive Officer

Two years ago we launched our strategy, 'Powered by Kingfisher', seeking to maximise the benefits of combining our distinct retail banners with the scale, strength and expertise of the Kingfisher Group. We put Responsible Business at its heart with a commitment to lead our industry in four areas: becoming an inclusive company; helping to tackle climate change and become Forest Positive; making greener and healthier homes affordable; and working with charity partners to fix bad housing.

Since then and despite the pandemic and other challenges, we have come a long way. This year we saw both strong financial results and good performance against our Responsible Business targets, reinforcing our belief that having a positive impact on society goes hand in hand with business success.

A more inclusive company

We want to break down barriers to employment and progression, becoming a truly inclusive business and giving all colleagues opportunities for learning and growth. Across our banners we continue to build on our approach, improving our understanding of how to create and lead inclusive and diverse teams. While we know we have much more to do, we're pleased to have

reached 25.2% women in senior leadership and 37.7% in management and to have delivered 2.3 million learning hours.

Stronger climate targets

The threat posed by climate change is becoming ever more apparent. We have already reduced emissions from our direct operations by almost a quarter since 2016/17, on track to our independently validated science-based target. Now, we're announcing our new goal to reach net-zero emissions in our operations by 2040.

We've been working on sourcing our wood and paper responsibly since the early 1990s and our Forest Positive commitment goes further, committing us to create more forest than we use. Key to this is our partnership with the Rainforest Alliance which sees us supporting six projects covering 300,000 hectares that are tackling deforestation and supporting sustainable livelihoods for forest communities.

Resource-efficient homes for all

We think everyone deserves a greener, healthier home - that's comfortable to live in but uses fewer resources and costs less to run. With rising energy prices, home energy efficiency has never been more important.

In 2021/22, 44.1% of total Group sales came from our Sustainable Home Products that include everything from energy efficient appliances, low flow water taps and chemical- free gardening ranges, to products made from responsibly sourced wood and recycled plastic.

This reflects years of work within our teams and with our suppliers and we expect further progress in 2022.

We have a great story to tell and will be increasingly focused on making sure customers know that besides wide choices at competitive prices, our products will help make their homes more sustainable.

Committed to our communities

In a business focused on improving homes, we don't forget that for many people a safe and healthy home is an unrealised dream.

Through our community investment we have helped over 1.5 million people since 2016/17 to feel more safe and secure in their homes and communities - from bringing DIY skills to disadvantaged communities to renovating refuges, orphanages and care homes. We now have seven charitable foundations, one in every banner - which is increasing our impact and enabling us to support more local organisations working to improve housing and community spaces.

Our relief efforts for Ukraine

Since late February, we have been supporting some of those affected by the war in Ukraine. Our business and our colleagues have reacted quickly, providing funds and practical support to help refugees and others affected. We decided early on to stop selling the limited number of products directly sourced from Russian and Belarusian suppliers, and we

will continue to look for more ways to help -

particularly through our store teams in Poland and in Romania, as well as through direct donations.

It has been another extraordinary year in so many ways, and I would like to thank all Kingfisher colleagues for their work and what they have helped us achieve. I look forward to reporting further progress on our Responsible Business actions next year.

Thierry Garnier

Chief Executive Officer

4	Kingfisher Responsible Business Report 2021/22	Introduction	Colleagues	Planet	Customers	Communities	Fundamentals	Assurance

Responsible Business Highlights 2021/22

Committed to a 1.5°C trajectory

We're working towards net-zero by 2040 for our scope 1 and 2 emissions, and have our science-based targets in place to 2025

24.5%*reduction in

Inclusion and

Helping local housing

carbon emissions

diversity strategy

We've established a network

across our operations

Celebrating

of charitable foundations

We now purchase 100%

difference and

across our banners

renewable electricity

enriching our

company

Becoming

Forest Positive

We're partnering with the Rainforest Alliance to help support communities most at risk of deforestation

£5.8 billion	Building skills for life	Improving
of Sustainable Home	3,890 Kingfisher apprentices	gender balance
Products sold	across the group	37.7%
44.1% of total
Group sales		of management
	roles currently
		held by women
Over 1.5 million	Caring for our communities
people with a housing	£4.0 million invested
need helped so far*	in community projects through
	fundraising, products and
	contributions
		£

More sustainable packaging

At least 30% recycled content

in plastic packaging by the end of 2023

Colleagues	Planet	Customers	Communities
We will be a more	We will be Forest Positive and	We will help make greener, healthier	We will fight to fix
inclusive company	help tackle climate change	homes affordable	bad housing

* Since 2016/17