LivePerson announced a pilot program with Cohere, the natural language processing platform enabling broad access to cutting-edge language generation and understanding technology. This program will allow enterprise brands to easily create and deploy custom Large Language Models (LLMs) that improve both customer engagement and business outcomes. While language AI technologies have attracted intense interest and even wonder, the realities and limitations of deploying them at the enterprise level have also led to deep concern about their readiness for customer-facing experiences and their ability to actually drive better business results.

LivePerson and Cohere intend to help enterprises overcome these barriers and put LLMs to work driving better customer engagement and business outcomes. The combination of LivePerson's industry-leading conversational platform and AI with Cohere's state-of-the-art language models will be designed to deliver: Custom LLMs for customer engagement, built on the enterprise's specific needs, goals, policies, and data Guardrails preventing LLMs from hallucinating answers not grounded in reality and participating in off-topic or inappropriate discussions The ability to turn conversations with LLMs into direct action, like taking payments or solving fraud Significant cost and time savings, with LLMs built and optimized directly in partnership with AI experts rather than requiring expensive in-house resources LivePerson's AI is trained on a vast and rich data set derived from a billion conversational interactions every month and informed by 20+ years of experience managing brand-to-consumer interactions for the world's largest enterprises and integrating into their backend systems. Unlike other platforms, hundreds of thousands of humans participate in LivePerson's AI learning loops, keeping conversations grounded and factual, and the company's commitment to fighting bias in AI is deep and long-standing. This mirrors Cohere's vision to help developers and businesses tap into the massive opportunity that NLP brings and give them a competitive advantage as early adopters in this evolving market.

Cohere's impressive team includes some of the world's top machine learning talent alongside business experts with experience implementing exciting new technology into products at scale. Its platform allows enterprises to fine-tune their data for stronger outcomes and more impactful business decisions.