Cyara announced that its offerings are now available on the NICE CX exchange marketplace. Through this listing, Cyara aims to amplify its impact in the CX industry even further and provide solutions to a broader network of businesses. As companies are moving their contact center platforms to the cloud, they need a way to assure this major initiative before, during and particularly after the migration.

This is critical to ensuring the success of the initial deployment and the scalability of the integrations between the CCaaS provider and other systems (e.g. CRM, order management) required to deliver great CX and ongoing monitoring to validate that the integrated customer journeys are performing as intended. By making Cyara's suite of solutions available on NICE CX exchange, these two market leaders are signifying a powerful collaboration that will allow businesses to deliver flawless customer experiences globally. Cyara?s solutions will help NICE customers: Accurately size, scope and plan for migrations.

Accelerate the migration to the cloud while ensuring quality by reducing defects and unplanned work. Provide lifecycle optimization for chatbots and voicebots that leverage conversational AI. Assure that all the systems involved in delivering customer journeys perform cohesively at scale, ensuring that companies can deliver high-quality customer experiences at peak demand.

Monitor and identify technical and experiential issues swiftly, allowing for rapid resolution and minimized disruptions to customer service and ensuring more efficient operations.