Ooma, Inc. announced that Certinia has selected Ooma Enterprise to power its inbound and outbound call centers across the globe. Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management, financial planning, and accounting. Formerly known as FinancialForce, Certinia offers Professional Services Automation (PSA), Customer Success and Enterprise Resource Planning (ERP) solutions ?

delivered on Salesforce?s leading cloud platform ? providing the ability to run a connected services business, delivered with intelligence and business agility. Looking to improve efficiency and reduce costs for its employee telephony and outbound call centers, Certinia chose Ooma Enterprise because of the flexibility it offers through open APIs and point-and-click custom call flows.

Employees at Certinia locations in Australia, the Netherlands, Spain, the United Kingdom and the United States were able to migrate to a single unified solution ? Ooma Enterprise. Since Ooma Enterprise integrates with many platforms like Salesforce, the experience is enhanced as well.

The introduction of Ooma Enterprise was so successful that Certinia has since extended the service to its inbound sales and customer support teams. Ooma Enterprise is a unified communications platform that can easily be configured to meet the evolving needs of organizations rather than forcing them to swallow a one-size-fits-all solution. A dedicated customer success team walks new customers through the process of specifying and implementing Ooma Enterprise, which delivers a full suite of features including voice, chat, texting, virtual fax and video meetings that are easily managed through an online portal.