Poujoulat : The “Positive Relationships” project

Data	taken
	statement
from
-financial
of	non
performance
2019
	2020

POSITIVE

RELATIONSHIPS

IN POUJOULAT GROUP

The societal pillar

The social pillar

TRUSTING

RELATIONSHIPS

WITH WOMEN

AND MEN

• Ensure workplace safety and wellness
• Develop skills, know-how and expertise
• Tackle discrimination and promote diversity

02

RESPONSIBLE

RELATIONSHIPS

WITH OUR CUSTOMERS AND PARTNERS

• Develop corporate values through sports sponsoring and cultural and humanitarian patronage
• Be ever-more attentive to consumers
• Develop responsible procurement including wood provisioning

3 PILLARS

The environmental pillar

SUSTAINABLE RELATIONSHIPS WITH OUR REGIONS

• Reduce the waste-related environmental impact
• Improve energy performance
• Reduce the carbon footprint

The Positive Relationships PROJECT

Responsibility which is a source of motivation for the Group's 1,500-strongworkforce. Motivation which spurs us to take action to im- prove the energy and environmental performance of heating. And, also the desire which prompts us to nur-

ture positive relationships with the women and men we work with, and with the regions which welcome us.

COMMIT

OVER THE LONG TERM

"BEING A LEADER

MEANS WE HAVE

A HIGH LEVEL

OF RESPONSIBILITY"

03

				The entire Poujoulat Group, in
INTERVIEW	France, in England, in Germany
Frédéric Coirier	and in Switzerland rallies round the
				"Positive Relationships" project.
	Poujoulat Group
	CEO			A long-term commitment, expressed
				through 10 tangible measures, which
POUJOULAT GROUP	I invite you to discover via the illus-
tration on the page opposite.
IS THE EUROPEAN LEADER
in chimney flues and industrial chim-	And, because it's through projects
neys, and the French leader in wood	that our commitments are measured,
you can discover here below the ac-
energy. This means we have a high
tions which our Group has already
level of responsibility towards our
initiated for each pillar (responsible
staff, our partners, our customers as
relationships, enriching relationships
well as society and our planet.
and sustainable relationships) and
				our roadmap for 2020/2025.

The Positive RelationshipsPROJECT

The social pillar

TRUSTING RELATIONSHIPS

WITH WOMEN AND MEN

OF THE GROUP

Conditions at work and for the development of Poujoulat Group's 1,500 employees is an extremely important social challenge. We are devoted to nurturing enriching relationships with the women and men we work with. Our ambition is, as such, to continually improve health and safety at work, to promote wellness, skills, know-how and expertise in the workplace, for the lifespan of our employees' careers.

COMMITMENT N°1 Improve workplace safety

and develop workplace wellness

OUR ACTION

FOR IMPROVING SAFETY

04 -16%

is to reduce

the severity rate index*

In order to reduce the number of work-related accidents, we have created a safety department whose missions are to: disseminate prevention culture, analyse risks and action plans, analyse and monitor work-related accidents, participate in safety training along with HR, make protective equipment available, carry out technology watch, etc.

• The severity rate corresponds to the number of days com- pensated per 1,000 hours worked, i.e. number of days lost by temporary disability per 1,000 hours worked.

The Positive Relationships PROJECT

to reduce risks related

to musculoskeletal disorders

OUR ACTION FOR REDUCING OCCUPATIONAL RISKS

1ERGONOMISTThis ergonomist, hired by Poujoulat SA, created risk mapping covering all sectors of the Niort site, to target priority

actions for re-organizing work stations. Also, since June 2019, an osteopath comes on-site once a month, as such, providing easier access to healthcare and helping reduce pain (whether professional activity-related or not).

OUR ACTION

FOR SAFETY TRAINING

Safety training

was delivered for 3/4 of our sites in 2019

3/4

We provide safety training sessions
for all our businesses to enable staff to
develop their skills, through in-house	05
developed programmes which are
tailored to the requirements and spe-
cificities of the various sites: electrical
accreditations, workplace safety war-
dens and rescuers, safety awareness,
first aiders, rope rescue training, etc.

OUR ACTION

FOR DEVELOPING BETTER

QUALITY OF LIFE AT WORK

68%

of sites

have an OSH

We therefore pay close attention to our employees' health and safety, and help improve their working conditions. Tomorrow, feedback and enriching best practices, hand-in-hand with safety departments, will enable us to improve the approach even more.

(Occupational Health, Safety

and Working Conditions

Committee)

The Positive RelationshipsPROJECT

The social pillar

COMMITMENT N°2 Develop skills, know-how

and expertise

OUR ACTION

FOR DEVELOPING SKILLS

06

OUR ACTION FOR INNOVATING

AND TRANSMITTING1st

IN-HOUSE

training school / 9 trainers

4 women and 5 men

13,609

hours

of training

have been delivered throughout Poujoulat Group

Emphasis was placed on certification and/or diploma trai- ning, in line with the major developments of the Group's missions and its future needs: training in safety prevention, people management, sales techniques and customer relationship management, languages, and business-specifictechniques.

The aim of the production training school is to maintain skills in the workplace given the employee turnover backdrop due to the age pyramid. This process, launched in 2018, pursues its goals and is taking solid shape. 9 in- house trainers have been supported by the CCI. Since the start of 2020, 52 employees have benefitted from 1,367 hours of training within this framework.

The Positive Relationships PROJECT

COMMITMENT N°3 Tackle discrimination and promote diversity

OUR ACTION

FROM 2020

In Poujoulat Group, we are convinced that diversity is a key factor for social cohesion and a catalyst for economic performance vis-à-vis our customers.

In 2020, and within its scope, Poujoulat Group will monitor actions for tackling discrimination and for promoting diversity, as well as information related to collective agreements.

Pay gap

0.20%

weighted average for women

07

OUR ACTION TO ADAPT

TO THE COVID19 CONTEXT

A crisis unit was set up at the end of February to adapt to government imperatives. All the health measures were implemented so business could resume. Every member of staff participated in a special safety scheme. Meeting points and audits are regularly organized to ensure health measures and imperatives are strictly respected.

The Positive RelationshipsPROJECT

The societal pillar

RESPONSIBLE RELATIONSHIPS

WITH CUSTOMERS

AND PARTNERS

Poujoulat Group nurtures responsible relationships with suppliers, consumers and the general public on a daily basis. The aim is to strengthen trust in the brand and to better accompany partners and users by focusing on 3 societal challenges: responsible procurement, inclusion of the consumer by all Group players, and boosting values through sports sponsoring and cultural and humanitarian patronage.

COMMITMENT N°1 Boost Group values: sponsoring, cultural

and humanitarian patronage

OUR ACTION FOR SUPPORTING

PEOPLE AND REGIONS,

THANKS TO OUR REPUTATION

08

57,500

trees planted

since 2015

A forest replanting fund

that Poujoulat Group is involved in.

Poujoulat Group supports a host of sports, cultural and humanitarian projects. Every year, it invests 0.12% of Group revenuein these

actions. 2/3 of this budget is devoted to "team voile" (yachting) and 1/3 to local teams and to promising young sportspeople,finan-

cial aid for restoring monuments, for youth integration, for promoting know-how, etc.

The Positive Relationships PROJECT

COMMITMENT N°2 Develop the consumer-centric approach

OUR ACTION FOR ACCOMPANYING CONSUMERS TOWARDS BETTER ENERGY PERFORMANCE

4,165

requests

for initiating contact with an installer (i.e. an increase of 19%) over 2019/2020.

Although Poujoulat Group focuses mainly on professional customers, we have also chosen to develop an integrated support department which places the consumer at the heart of the business: accompanying private individuals who wish to obtain useful information and sound advice to optimize their heating installation; discussing their wishes and needs so as to build a sustainable relationship and "consume better".

In addition to the consumer service, we have also implemented: a mail customer service contact, online chat, a store locator, satisfaction surveys and indicators for installers and consumers, a Talk with Poujoulat / Woodstock Bois Facebook page, etc.

09

COMMITMENT N°3 Develop responsible procurement including wood provisioning

OUR ACTION TO WORK IN A RELATIONSHIP OF TRUST

WITH OUR SUPPLIERS

126Km

This is the weighted average radius for forest product provisioning in 2020

Implementing responsible procurement expresses our determination to extend the responsible approach to the provisioning chain. Privileging local resources prior to transformation is a key driverfor rolling out a sustainable development approach. Our average provisioning radius shows that our products are "made in France" and come from local forests, as such, reducing truck transportation distances as much as possible.

The Positive RelationshipsPROJECT

The environmental pillar

SUSTAINABLE RELATIONSHIPS

WITH OUR REGIONS

Poujoulat Group has initiated a proactive environmental conservation approach. As part of the business's environmental responsibility, 3 challenges have been identified: reduce the waste-related environmental impact, improve energy performance, and reduce the carbon footprint. To date, five production sites, including the head office, have been issued ISO 14001 environmental certification. The Group is also committed as an energy user by privileging renewable energy sources (biomass for heating the main industrial sites) and by reducing its electricity consumption by using energy-saving systems (lighting, machines-tools, etc.)

COMMITMENT N°1 Reduce the waste-related environmental impact

OUR ACTION

FOR REDUCING WASTE

10 93%

of waste recycled

in 2019/2020

by the Group's 14 sites

Our environment department is ramping up its waste management missions and actions: QSE department (Quality Safety Environment) present on 5 manufacturing sites, operational managers, trainers for delivering training.

The new overall waste management contract

includes a communication plan for employees for sorting waste, hand-in-hand with local reinsertion firms… In order to reduce waste, Poujoulat SA set up 2 working groups in 2018 to reduce raw material scrap.

The Positive Relationships PROJECT

COMMITMENT N°2 Improve energy performance

OUR ACTION FOR REDUCING ENERGY

CONSUMPTION

8.2kWh/h

worked

for FY 2019/2020

Poujoulat Group has invested heavily to reduce

energy consumption: variable-speed compressors (Poujoulat SA 2014), variable-speed drives for the paint lines processes (Poujoulat 2016), gas furnaces replaced by condensation models (Westaflex 2017), etc. A mul- ti-year replacement plan for all LED-technology ligh-

ting was initiated for all worksites in 2019, along with11 energy-saving awareness for all employees.

COMMITMENT N°3 Reduce the carbon footprint

16.3 g	OUR ACTION FOR REDUCING
GREENHOUSE GASES

EquivalentCO2/kWh

emitted in 2019/2020

In terms of electricity, Poujoulat Group benefits from a power supply contract in France which is extremely efficient with regard to climate impact. According to a PWC study, published on 10 February last, the average CO2 content of leading European electricity producers stands at 296 g of equivalent CO2 / kWh.

Poujoulat Group is a key player in developing

renewable energies: full-carbon-accounting

for the Niort site (Scope 3) performed on a yearly basis, innovative facilities privileging renewable energy sources (Biomass heating plant for the Niort site, wood drying at BOIS FACTORY in Indre in France, wood-fired heating plant at the Beirens facility, etc.), 2 working groups set up at Poujoulat SA to reduce the amount of production material scrap to reduce, in turn, indirect greenhouse gas emissions, etc.

The Positive RelationshipsPROJECT

DIGITALIZATION

1. CROSS-CUTTINGIMPROVEMENT AREA

Digitalizing Poujoulat Group's activities is a formidable technological and human challenge for greater efficiency on a daily basis. Digitalization cuts across all fields. It will enable us to strengthen our relationships with our professional customers and consumers by proposing more services and better performing After-Sales. It will also promote the development of e-commerce which will empower our networks. In-house and external digitalization also means taking new "web 2.0" practices into account which impact organizational models directly.

Rolling out e-commerce

Improving

the ecological

12

footprint

New ERP:

FLAM

OUR COMMITMENT Digitalize services to customers in-house and externally

FACILITATE ACCESS TO DIGITAL TOOLS

1,936

work days

were generated by the ISD and the digital department (over FY 2019-2020)

for businesses whose IS are managed by the Group.

In Poujoulat Group, digital tools are developed to make users' day-to-day life easier: rolling out responsive- design-accessibleconnected tools, automating and dematerializing document exchange, improving CAT TOOLS digital services with new 3D creation features, online product catalogues, digital heating service record, etc.

For us, technology is first and foremost designed to serve people. We attach great importance to training ISD players. Likewise, the modernized FLAM ERP was designed hand-in- hand with members of staff to ensure greater streamlining, efficiency and productivity.

13

Optimizing CAT

TOOLS

Continuous ISD training

Dematerializing document exchange

The Positive RelationshipsPROJECT

DIGITALIZATION

EMBODY

THE NEW DIGITAL ERA

		groupsite
		1poujoulat.group
		Poujoulat Group, forever a forerunner in information and communication
		technologies in its sector, launched the new Group website in 2020.
14
A new-generationsite, totally in line with challenges and expectations, which
		fits perfectly into the new digital era initiated by the Group. An ever-more
		user-friendly, comprehensive and efficient site, which invites everyone to
		become better acquainted with the Group and to find the information they
		are looking for in no time at all: Career Space, Finance Space, sharing va-
		lues, commitments, culture… The aim is to transmit the Group's values by
		highlighting its international profile and to promote employer branding.

Discover

the full statement

of non-financial performance, available to download

on our site.

The Positive Relationships PROJECT

THE GROUP'S 3 ACTIVITIES

FOR A TAILORED SOLUTION FOR EVERY NEED

The 1950-created Poujoulat Group is the European leader in metallic smoke evacuation systems (chimney flues and roof outlets) for individual homes, collective housing, industry, the tertiary sector and energy production. These comprehensive solutions are tailorable for any type of appliance and fuel, in new-build and renovated-build.

Since 2007, Poujoulat Group has been a key player in developing renewable energies. It invests heavily in the development of wood energy (wood pellets, compressed wood bricks and firewood).

56%

chimney flues

Our solutions optimize the performances of heating appliances which use firewood, wood pellets and gas. Our fast- and easy-to-install systems ensure optimal safety and reliability, real energy savings and offer a wide array of customization options.

12% 15

industrial chimneys

We create, manufacture, install and service your installations. We accompany our customers in creating and accomplishing all their heating, collective heating, industrial process, environmental (water and waste treatment) and thermal power generation projects.

32%

wood energy

Euro Énergies, benchmark on the wood energy market, proposes the widest range of high-performance wood fuels on the market. Crépito® and Woodstock® range wood pellets and logs are available throughout France via an extensive distribution network.

The Positive RelationshipsPROJECT

Gulfstream Communication - October 2020 edition - EN - Photo credits: Atypix / Shutterstock

POUJOULAT

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