q.beyond and Tchibo agree new digital partnership and extensions to contracts. In transforming its IT landscape, Tchibo is continuing to rely on q.beyond. The IT service provider successfully launched the latest S/4HANA SAP generation together with Tchibo and implemented this on a just-in-time basis in 2021 already.

Now, the two companies have agreed a new digital partnership. The objectives here are to further transform and modernise Tchibo's IT infrastructure, as well its process and application environment. New contracts with terms of several years have been concluded for the operation and further development of SAP solutions.

High IT service quality for Europe-wide retail business:q.beyond has provided numerous IT systems and core applications to Tchibo for many years now. Operating and further developing these requires a high degree of service quality, application expertise and system stability. The IT service provider operates many of these systems in the private cloud at its high-security ISO-certified data centres in Germany.

The applications which Tchibo and q.beyond are now working to develop further include the SAP applications FI, HM and Retail, as well as job scheduling and workload automation using Automic Software. These solutions will ensure smooth B2B and B2C operations for the multichannel retailer, which runs around 900 stores and national online shops in eight countries. Tchibo and Qbo will in future take a comprehensive approach to developing and operating the retailer's business processes and applications by drawing on DevOps methods: Rather than viewing the various processes exclusively from the perspective of the individual SAP modules, further development will in future account for the whole of the process chain.

Here, q.beyond can draw on a profound understanding of the processes in place at its retail customers and base its organisational approach on this expertise. The objectives of these process-oriented application management services (AMS) are to further develop the SAP applications used by Tchibo in a smart and pragmatic manner and to achieve a more agile overall process landscape.