Sustainability Report 2021

Changing the way the world experiences property

Sustainability Report 2021

Introduction

Contents

Introduction	72
About REA Group	1
2021 Highlights	2
CEO message	3
Materiality assessment	4
Strategic investments	6
Governance	8
Ethics and integrity	9
Risk Management	13
Cyber security	18
Innovation	23
Responsible marketing	27
Sustainable procurement	28
Human rights and labour standards	29
Social	32
Diversity & Inclusion	33
Workplace health, safety and wellbeing	41
Talent development and management	44
Employee Engagement	51
Customer Satisfaction	56
Community Investment	60
Environment	66
Climate Change	67
Global Reporting Initiative (GRI)	72
FY21 content index	72
Limited Assurance	82

Governance	Social	Environment
Page 8	Page 32	Page 66

REA Group Ltd | Sustainability Report 2021

About REA Group

ABOUT US

Headquartered in Richmond VIC, Australia, REA Group Ltd ACN 068 349 066 (ASX:REA) is a multinational digital advertising business specialising in property.

Introduction

Governance

Social

In Australia, REA Group Ltd (REA Group or REA) operates the leading residential and commercial sites, realestate.com.au and realcommercial.com.au, as well as the leading website dedicated to share property, Flatmates.com.au. REA Group owns Smartline Home Loans Pty Ltd and Mortgage Choice Pty Ltd, Australian mortgage broking franchise groups, and PropTrack Pty Ltd, a trusted leader in property data and automated valuations.

In Australia, REA Group holds strategic investments in: Simpology Pty Limited, a leading provider of mortgageapplication and e-lodgement solutions for the

broking and lending industries; Realtair Pty Limited, a proptech platform that provides an end-to-end real estate sales solution; Campaign Agent Pty Ltd, the owner of VPAPay, the market leading buy bow pay later solution for vendor paid advertising and Managed Platforms Pty Ltd, a cloud-based property management and investment platform business.

Internationally, REA Group holds a controlling interest in REA India Pte. Ltd (formerly Elara Technologies Pte. Ltd.) - operator of established brands

Housing.com, Makaan.com and PropTiger.com - and owns leading portals in Hong Kong (squarefoot.com. hk) and China (myfun.com). REA Group also holds a 20% investment in Move, Inc., operator of realtor.com® in the US, and an 18% investment in PropertyGuru Pte. Ltd., operator of leading property sites in Malaysia, Singapore, Thailand, Vietnam and Indonesia.

• www.rea-group.com

Environment

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Introduction

2021 Highlights

Data protection, privacy	Ethics and integrity	Innovation
and cyber security	We introduced customised privacy	We established a new team called
We increased our cyber security	training for our teams within	REAx, which will increase REA
team's resourcing by 40% and	Customer Product & Experience,	Group's existing focus on innovation
attained ISO27001 certification for	Data Services and PropTrack to	and accelerate the creation of next
our financial services business to	strengthen our privacy practices.	generation proptech marketplaces.
further protect our data assets.

Customer satisfaction	Employee engagement	Diversity and inclusion
We launched the realestate.com.	We sent out a single global	Globally, 50.6% of our people
au Property Panel to formalise our	engagement survey for the first time	identify as male and 49.4%
customer collaboration approach	and achieved a global engagement	identify as female. Our Executive
and enable customers to further	result of 84%, with 94% participation.	Leadership Team is 44% men and
influence our product development	Engagement in Australia increased	56% women. We have employed
pipeline at REA. Our deep	6% to 84% and engagement in Asia	a Diversity & Inclusion Specialist
collaboration saw REA receive our	increased 3% to 81%.	to evolve our Diversity in Tech
highest ever customer sentiment		program into the future.
rating in FY21.

Workplace health, safety and wellbeing

We expanded our wellbeing program in response to the global pandemic. This included a wellness profiler questionnaire to baseline our people's health and wellbeing, introducing mental health first aiders,

a virtual wellness menu of activities and a mental health conversation model for people leaders.

Community Investment

In FY21 our community partnership with Orange Sky Laundry resulted in 23,890 kg of laundry, 1,194 safe, warm showers and 2,389 hours

of conversation between Orange Sky volunteers and people experiencing homelessness. Our REA Group team was recognised as the top fundraising workplace in the Sudsy fundraising event raising over $16,000.

Environment

REA Group achieved Carbon Neutral certification from the Australian Government's Climate Active program. Our FY21 carbon footprint was 6,331 tonnes of carbon dioxide equivalent (tCO2e) which is a 3% reduction on FY20, including the footprint from our newly acquired Elara India (now REA India) business. We have made progress towards our science-based aligned targets with an 8.1% decrease in Scope 3 emissions with our target set at 25% reduction by 2030. Our Scope 1 & 2 emissions have increased 24.9% with our Scope 1 & 2 target set at 42% reduction by 2030.

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CEO message

WELCOME TO REA'S THIRD SUSTAINABILITY REPORT

REA's business continued to evolve in FY21 and we made a number of pivotal investments in new companies to accelerate our strategy.

Introduction

Governance

The world has changed considerably in the last year. The global pandemic has created unpredictable economic and social conditions, which have impacted the markets in which REA Group operates. Despite this, we've remained committed to our progress across Environment, Social and Governance (ESG) and have adopted new technology and innovation to continue moving forward. We've also seen resilience among our people, customers, consumers and the communities in which we operate.

REA's business continued to evolve in FY21 and we made a number of pivotal investments in new companies to accelerate our strategy. These included Elara (now REA India) in India, as well as Realtair, CampaignAgent, PropertyGuru, Simpology, and Mortgage Choice. Our commitment to responsible and sustainable business practices underpins all our decisions and these investments will contribute to REA's growth into the future.

I am proud of the way REA's people have responded to the changing needs of our stakeholders during the pandemic, while also accelerating our growth and delivering value for customers, consumers and shareholders. The increased focus on the health, safety

and wellbeing of our people in a largely virtual working environment has contributed to a significant increase in positive sentiment from our teams with global engagement at 84%.

Since we published our first climate change policy, we have become certified carbon neutral, reduced our carbon footprint in Australia and Asia (excluding REA India) by 20% and increased our MSCI ESG rating from BBB to A in FY21. We have also increased our focus on supporting customers and consumers to reduce their impact on the environment with the publication of sustainability content including the REA Insights Energy Efficiency Housing Report.

Good governance is essential to protect and enhance the long-term performance and sustainability of REA and we have further strengthened our resourcing in cyber security and risk. The ongoing pandemic has tested our business continuity plans and practices, and we have received very positive feedback from our people and our customers on the support REA has provided.

REA's community efforts continue to be focused on supporting organisations addressing the issue of homelessness. Aligned with our purpose, we believe everyone deserves a place to sleep

every night and were proud to extend our financial and in-kind support to Launch Housing, Orange Sky Australia and The Big Issue.

We have again prepared our Sustainability Report in accordance with the Global Reporting Initiative (GRI) Standards: Core option. Independent professional services firm KPMG were engaged to undertake Limited Assurance over selected information within the Sustainability Report for the second year. KPMG's assurance opinion is provided on page 82.

Ultimately it is the passion, commitment, and drive of our people that will secure REA Group's ongoing success. Their desire to re-imagine, innovate, and find better solutions will help create

a sustainable future for our business, customers, consumers, the community and our shareholders.

We appreciate you taking the time to read our FY21 Sustainability Report and welcome any feedback via our mailbox:

• [e-mail]

Owen Wilson

Chief Executive Officer

REA Group

Social

Environment

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