salesforce.com, inc. announced new capabilities that integrate Slack across Salesforce's products and industry solutions, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working. Following the August launch of new Slack integrations across Sales, Service, Marketing, and Analytics, Salesforce is launching integrations across the majority of its products, including Commerce, Experience, Platform, Trailhead, MuleSoft, and Quip, and its industry clouds and products including Sustainability, Corporate and Investment Banking, Healthcare and Life Sciences, Philanthropy, Nonprofit, and Education. Also launching is a bevy of new Slack functionality aimed at giving customers the tools they need to thrive in this new era of digital-first work. Clips are a new way to easily create and share audio, video, and screen recordings within any channel or DM in Slack, letting people work more flexibly, on their own time. GovSlack is a version of Slack that meets the most stringent security and compliance needs of the U.S. government and the agencies they work with. And a host of enhancements to Slack Connect make it easier than ever to create and manage connections, even for customers and partners who don't already use Slack. When organizations made the sudden move to remote work in 2020, most simply translated office-based routines into the virtual world. Today, it's clear the workplace won't snap back to the way it was. With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on – such as in-person meetings, company-wide emails, and strategy offsites – for the digital-first world. Today's innovations empower everyone to securely collaborate in channels that unite internal and external teams and streamline workflows built around CRM data, giving them a single source of truth for their business and a trusted, shared view of the customer. Together Salesforce and Slack help organizations deliver success from anywhere. Slack powers Salesforce Customer 360: Close deals faster with Slack-First Sales: Slack-First Sales empowers sales teams to collaborate in real-time to close more deals faster from anywhere. With digital deal rooms, sales reps now have the ability to access, update, and share Salesforce records directly in Slack, and new alert capabilities help teams stay up-to-date and aligned on important account updates. Accelerate case resolution with Slack-First Service: Slack-First Service allows service teams to automatically identify and bring the right experts into a case. New swarming and expert finder capabilities allow cross-functional teams to collaborate on priority incidents to resolve customer cases more efficiently and effectively. Supercharge campaigns with Slack-First Marketing: Slack-First Marketing enables marketing teams and agency partners to collaborate in a shared digital workspace. Marketers can now accelerate journey planning with Einstein Recommendations in Slack, and Pardot automation empowers all departments to collaborate on a single, shared view of the customer. Grow revenue with Slack-First Commerce: Slack-First Commerce helps teams gain a deeper understanding of their business, adapt to changing trends, and connect with their customers and colleagues. New alert capabilities enable teams to stay ahead of business trends and resolve order issues fast. Engage more customers with Slack-First Digital Experiences: Slack-First Digital Experiences helps companies deliver personalized digital experiences fast. New CMS integrations alert internal and external teams when new content is published to streamline communication and quickly engage more customers. Build and deploy apps fast with Slack-First Platform: Slack-First Platform empowers admins and developers to easily build apps with low-code tools that integrate data from any business system. New capabilities allow teams to create end-to-end workflows that surface actions and approvals across employees, partners, and customers directly in Slack. Learn in the flow of work with Slack-First Trailhead: Slack-First Trailhead powers personalized learning directly in Slack. With the new Trailhead for Slack app, employees can work and learn in a single environment in Slack, and AI-powered recommendations help employees reach their development goals and organizations build workforce expertise for the future. Harness the power of data with Slack-First Analytics: Slack-First Analytics gives teams the insights they need right where they work to make smarter, faster decisions. New Einstein capabilities enable teams to make AI-powered predictions, and notifications help teams stay up-to-date on relevant data and trends. Connect data from any system with Slack-First Integration with MuleSoft: Slack-First Integration with MuleSoft integrates multiple business apps directly into Slack, eliminating the need for context-switching between different software and systems. New capabilities allow users to connect apps and data to Slack with clicks, not code, and include automated alerts in their workflows. Streamline collaboration with Slack-First Quip: Slack-First Quip allows sales teams to work together in one digital workspace around a single view of the customer. Now sales teams can embed Quip documents directly into Slack, enabling easier collaboration and faster deal execution.