To the
As we follow the latest communications surrounding the novel coronavirus (COVID-19), we wanted to share the specific measures that
We've always prioritized our employees, guests and fans across our retail stores, the brand experiences we create and the products we distribute. However, due to the new challenges of COVID-19, we are taking even further action to maintain and support everyone engaging with our brand.
Until further notice, we have initiated the following:
o We have increased the sanitation procedures in accordance to Orange County guidelines that will be posted on the window of our store front
o Staff will be wearing masks in the store
o We are also conducting temperature checks for the employees as they enter their shifts
o Maintaining modified store hours to ensure sufficient time and attention to thorough cleaning and sanitization
o We encourage our guests to:
Stay home if they are sick with a cough or fever
Please wear a face mask while inside the cafe
Stay 6 feet apart from other customers and staffClean hands with soap and water or hand sanitizer after contact with frequently touched surfaces
o Reducing capacity to 50% inside the Cafe
o Line for register as well as outdoor line queue will be marked on the ground and spaced 6 feet apart
o Guests for Afternoon Tea Service will be seated outside and 6 feet apart from other parties
o Address:
o
o For more information and reservations to the
Hello Kitty
Hello Kitty
o Staff will be wearing masks and gloves inside of the Hello Kitty
o Stanchions and social distancing markers will be placed on the ground
o We have increased sanitation procedures:
Counters will be wiped down with disinfectant every 30 minutes
POS and payment readers will be wiped down every 30 minutes
Writing utensils will be sanitized when necessary
Hand sanitizer will be provided
o We encourage our guests to:
Stay home if sick with a cough or fever
Please wear a face mask
Stay 6 feet from other customers and staff
Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces
For more information on Hello Kitty
Sanrio Stores Now Open: The
o We have increased the sanitation procedures in accordance to county guidelines that will be posted on the window of our store front
o Staff will be wearing masks in the store and also at curbside for delivery
o We are also conducting temperature checks for the employees as they enter their shifts
o Maintaining modified store hours to ensure sufficient time and attention to thorough cleaning and sanitization
o We encourage our guests to:
?Stay home if they are sick with a cough or fever
? Please wear a face mask while inside the store
? Stay 6 feet apart from other customers and staff
? Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces
o Reducing capacity to 50% inside each store
o Line for register as well as outdoor line queue will be marked on the ground and spaced 6 feet apart
o Address:
o Curbside Pick-Up Location:
o Payment: Transactions must be completed by credit card only. No returns or exchanges at this time
o Store Hours: Monday-Saturday
o For more information, follow @sanriojapanesevillage on Instagram
Hello
o Address:
o Curbside Pick-Up Location: Customers can call the store when entering the driveway by Loew's Hotel off of Highland
o Phone Order Accepted: (323) 645-7577
o Payment: Transactions must be completed by credit card only. No returns or exchanges at this time
o Store Hours: Monday-Saturday
o For more information, follow @hellokittyhollywood on Instagram
Sanrio Gardena
o Address:
o Store Hours: Tuesday - Friday
o For more information, follow @sanrio_gardena on Instagram
Sanrio Surprises - Tyler
o Address:
o Curbside Pick-Up Location: From
o Store Hours: Monday - Saturday
o Shipping orders directly to customers also available
o For more information, follow @sanriotyler on Instagram
Sanrio Surprises -
o Address:
o Curbside Pick-Up Location: Store front parking
o Phone Orders Accepted: (626) 287-3930
o Store Hours: Tuesday, Thursday, Saturday:
o For more information, follow @sanriotc on Instagram
Sanrio Pasadena
o Address:
o Curbside Pick-up Location: Store front parking
o Phone Orders Accepted: (626) 568-9818
o Store Hours: Monday - Saturday
o Shipping orders directly to customers also available
o For more information, follow @sanriosmilepasadena on Instagram
Sanrio Monrovia
o Address:
o Curbside Pick-Up Location: Store's front door or call to bring out to your car
o Phone Orders Accepted: (626) 305-1005
o Store hours: Monday - Sunday
o Shipping orders directly to customers also available
o For more information, follow @sanriomonrovia on Instagram
Sanrio Del Amo
o Address: 21800 Hawthorne Blvd Ste 709,
o Phone Orders Accepted: (310) 327-4325
o Store Hours: Monday - Friday
o Shipping directly to customers via phone orders
o For more information, follow @sanriodelamo on Instagram
Sanrio Arcadia
o Address:
o Store hours: Monday - Saturday
o Shipping orders directly to customers also available
o For more information, follow @sanrioarcadia on Instagram
Sanrio Topanga
o Address:
o Store hours: Monday - Saturday
o Shipping orders directly to customers also available
o For more information, follow @sanriotopanga on Instagram
Sanrio Surprises Kahala
o Address:
o Store hours: Monday - Saturday
o For more information, follow @sanriokahala on Instagram
Sanrio.com: Our website remains open as we closely monitor the evolving status of COVID-19. The warehouse is taking preventative measures to operate at the highest standard of cleanliness while continuing to maintain business operations and fulfill orders
As we prepare to navigate this ever-changing landscape and the challenges it brings, we will continue to keep our customers a top priority, updating processes and putting in place additional preventative actions to ensure a positive experience for our fans and customers.
Thank you,
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