Segra announced they have selected ServiceNow as the platform for its digital business transformation. Segra will use ServiceNow Telecommunications Service Management to power SegraOne for Case and Incident Management, a new solution that will simplify everyday work and transform customer service and employee experiences. SegraOne will help employees resolve issues faster with AI-driven resolutions, increase transparency, and optimize omnichannel self-service, reducing the cost to serve across every enterprise customer and partner within Segra's ecosystem.

SegraOne will also integrate with Segra's other critical business systems to ensure an accurate and seamless transfer of information across the organization and better data quality. The launch of SegraOne is part of a large-scale transformation for Segra, with ServiceNow as a critical partner. Segra chose ServiceNow for its telecom-specific workflow automation capabilities running on a single platform with a single architecture and single data model.

ServiceNow's intelligent platform and telecom product portfolio will ultimately help Segra streamline the end-to-end customer journey - from the initial network planning to sales and order management, installation, maintenance, and ongoing service assurance.