UserTesting announced the availability of UserTesting AI, a set of AI-powered capabilities designed to help users surface key customer insights, and quickly act on the opportunities to improve the way products and experiences are built. Adding to its existing intelligent capabilities, UserTesting also launched its new feature?AI Insight Summary?which leverages GPT (Generative Pre-training Transformer), an AI that?s adept at understanding and creating human language, to synthesize verbal and behavioral data from multiple video sessions at a click of a button. Summaries generated by this new feature are evidence backed, meaning that each insight points back to the respective source video and data so customers can verify that the insights are correct and reliable.

UserTesting AI offers businesses a transformative approach to understanding and enhancing the user experience. By harnessing the capabilities of artificial intelligence, UserTesting AI uncovers new insights that may have been overlooked by uniquely correlating multiple streams of data including video, audio, written, and behavioral data to identify trends and patterns, providing insights that go beyond traditional analytics. Customers benefit from nuanced, contextual feedback, ensuring their digital offerings resonate with users on an intuitive level.

UserTesting AI not only helps customers speed time to key insights, but highlights areas for improvement and friction points within workflows like a checkout process, allowing customers to proactively optimize their revenue critical digital experiences. The result is a streamlined, human-centered experience that fosters loyalty, boosts conversion rates, and strengthens brand reputation. UserTesting AI offers a set of AI-enabled capabilities to power various stages of the research process, helping more organizations scale their research operations.

By uniquely processing multiple streams of data through a patented data architecture and proprietary models, UserTesting gives UX, CX, Product, Engineering and Marketing teams the ability to connect with their target audiences faster, scale research programs, and test often to uncover insights that improve the way products and experiences are built. UserTesting AI includes solutions to accelerate time to insights, including sentiment and intent analysis, interactive path flows, friction detection, and a new GPT-powered feature?AI Insights Summary. The combination of AI?s speed and precision in data processing with UserTesting?s ability to capture people?s real-life experiences enhances the impact teams can have across the product development life cycle?allowing them to reach higher levels of business impact and operational efficiency.