Verint announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors. The Verint TimeFlex Bot is one of many Verint bots powered by sophisticated artificial intelligence (AI) models now available on the Verint Open Platform. The TimeFlex Bot leverages AI with workforce management (WFM) forecasts.

The result is a frictionless agent scheduling process that improves work/life balance for agents, reduces managerial review and approval time, and generates tremendous ROI for contact centers. With the Verint TimeFlex Bot, agents can earn and spend ?FlexCoins? to create schedule changes that are optimal for them and for the company.

FlexCoins are earned when agents make schedule changes that benefit the company. Agents can then spend those FlexCoins to change schedules to improve their own work/life balance. The ingenuity behind the TimeFlex Bot ensures that the sum of all agent initiated changes is balanced with the needs of the business.

The result is dramatically elevated employee experience without manual, labor intensive effort, while also increasing customer experience. Like other Verint bots, the Verint TimeFlex bot can be quickly deployed into existing ecosystems, deliver rapid and measurable ROI while reducing operating costs and elevate employee and customer experiences.