Recently, many criminals have pretended to be Bank employees and contact Cardholder to scam with many sophisticated scenarios, for example:

1. Counterfeit is assisting in processing card service requests or supporting card information confirmation and requesting Cardholder to provide card number, expiration date, CVV code, OTP code to make unauthorized transactions.

2. Counterfeit offers for cash withdrawals from credit cards and installments. Then request to take a screenshot of the card information on the MyVIB application and make an unauthorized transaction, resulting in the Cardholder having to pay a very high service fee.

2. Counterfeit offers for cash withdrawals from credit cards and installments. Then request to take a screenshot of the card information on the MyVIB application and make an unauthorized transaction, resulting in the Cardholder having to pay a very high service fee.

VIB does not have any relationship or cooperation with those organizations and individuals and is always committed to absolute confidentiality of customer information.

Important Notes for Customers:

1. Do not provide card information, OTP code to anyone, including Bank staff.

2. VIB only calls customers through the following phone numbers:

Customers using Viettel and Mobifone subscribers: the call shows the incoming VIB brand.

Customers using Viettel and Mobifone subscribers: the call shows the incoming VIB brand.

Call type Display number
Call to open card 0379757068 or 02873062222 or 0906794999
Call to verify card 0379196068 or 02473005525 or 0938841999
Voice Bot AI call 0379029068 or 02873005678 or 0903134498
Call after-sales 0379212068 or 02473062222 or 0901893328

3. Lock Online transaction Function on MyVIB if you have no need.

4. VIB only publishes content on the following official media channels:

- Official website at https://vib.com.vn

- Facebook VIB - Ngân hàng Quốc Tế

- Instagram Ngân hàng số MyVIB

- Zalo VIB - Ngân hàng Quốc Tế

- E-banking website https://ib.vib.com.vn and app MyVIB

In case you detect an abnormal transaction, please login MyVIB or contact Hotline 1800 8195 to immediately lock your card and replace it safely.

In addition, you can regularly follow the instructions for use and warnings about the safety and security on our website.

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Disclaimer

VIB - Vietnam International Commercial Joint Stock Bank published this content on 06 April 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 06 April 2023 04:33:10 UTC.