Vonage announced that Barry Callebaut has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Barry Callebaut chose Vonage for its deep Salesforce integration, omnichannel capabilities, and secure, reliable customer interactions. Vonage delivers a unified, end-to-end communication experience because it owns the entire technology stack, from contact centres to unified communications, to APIs and AI.

The Vonage Contact Center integrates all communications channels without expensive, disruptive hardware changes and plugs straight into Salesforce, enhancing internal processes and increasing efficiency.