Vonage has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience. Through Krisp's proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.

Users simply click to add the noise canceling feature in the VCC dashboard. Unique to this feature is its ability to cancel noise and voices around agents and any inbound noise behind the caller, providing an exceptionally clear connection, and a better experience for all. In addition to eliminating local and remote audio quality issues ?

including removal of background voices, fan sounds, pet sounds, acoustic echo, and more ? Vonage Enhanced Noise Cancellation enables better recordings, and more accurately captures call data to deliver superior analytics by extracting more meaningful insights, such as customer behavior and agent performance. This drives improved efficiency and customer support and overall better communication on the leading method of connecting agents and customers.

Vonage Enhanced Noise Cancellation is currently in beta and will be Generally Available in April 2024. To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation. A demo of this new feature will be available in the Vonage Booth #818 at Enterprise Connect March 25 - 28, 2023, at the Gaylord Palms Convention Center in Orlando, Florida.