Item 5.02 Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

On February 8, 2022, the Compensation Committee (the "Committee") of the Board of Directors of Zendesk, Inc. (the "Company") approved and adopted the Zendesk, Inc. Death and Leave of Absence Policy (the "Policy"). The Policy provides for the accelerated vesting of all outstanding unvested time-based equity awards (the "Time-Based Equity Awards") held by the Company's employees or non-employee directors (the "Eligible Parties") and the continued vesting of all outstanding performance-based equity awards held by the Eligible Parties. Vesting for the Time-Based Equity Awards shall accelerate in an amount up to (i) $1,000,000 in Value (as defined in the Policy) for a Non-Section 16 Officer (as defined in the Policy) and (ii) $3,000,000 for a Section 16 Officer (as defined in the Policy). In addition, the Policy provides that any equity awards that vest based on the achievement of performance metrics and that are outstanding and held by such individual immediately prior to such individual's death will remain outstanding and eligible to performance vest in accordance with their terms and conditions based upon achievement of the applicable performance condition and subject to the Company's certification of the performance metric attainment in accordance with the terms and conditions of such award; provided that any service-based vesting requirements shall be deemed accelerated and vested on the applicable date that the performance metrics are determined to be achieved in an amount after giving effect to the acceleration of Time-Based Equity Awards. Under the Policy, if the individual is an employee that is eligible to receive an annual target bonus, such individual shall be eligible to receive a pro-rata portion of their target annual bonus (if applicable), to be paid out within 60 days after the individual's date of termination due to death.

The Policy will apply to all outstanding equity awards issued under the Company's 2014 Stock Option and Incentive Plan (the "Plan") as of the date of the Policy's adoption and to all future equity awards issued under the Plan for so long as the Policy remains in effect. The Committee has the exclusive authority to interpret, amend or revoke the Policy.

The foregoing description of the Policy does not purport to be complete and is qualified in its entirety by reference to the text of the Policy and subsequent amendments thereto, which will be filed with our Annual Report on Form 10-K for the fiscal year ended December 31, 2021.

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