Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service for building and scaling generative AI applications, and Anthropic's Claude 3 model family to offer its 100,000+ customers the flexibility to deploy sophisticated LLMs for each unique customer interaction. Zendesk uses AI to transform CX by providing intelligent, instant responses to customer queries, eliminating the need for coding or expensive model development.

Its foundational models are designed and trained using decades of CX data and industry-specific insights, saving Zendesk customers hundreds of hours each week. When these capabilities are further enhanced by Amazon Bedrock and Anthropic's Claude 3 models, Zendesk customers can expect: Intelligent, immediate support: Anthropic's Claude 3 models integrated with the Zendesk platform allows businesses to deliver empathetic, real-time responses, cutting down on wait times and boosting customer satisfaction; Personalized customer interactions: Zendesk's CX data and deep industry-specific insights, combined with Anthropic's powerful AI models and AWS, enable support that is customized and aware of the context, fitting each customer's need; Better support for agents: AI-powered tools help agents by quickly providing the right information, suggesting appropriate responses, and automating repetitive tasks, so they can focus on more complex and valuable customer needs.