HoduCC is an omnichannel contact center software from HoduSoft used by over 250 customers worldwide in more than 40 countries. The integration of HoduCC with Zendesk CRM will help companies track, prioritize, and resolve customer support interactions.
“HoduSoft continuously endeavors to enrich customer value with innovative products. The integration of HoduCC with
The integrated contact center software will allow automated ticket generation through Zendesk CRM. As soon as a ticket is generated, service agents can connect with the customer through the HoduCC call plugin. Other functions such as mute and unmute, call disposition, call on hold, DTMF, among others, make an enriching call center CRM integration for businesses of all sizes.
Key benefits of Contact
Click-to-Call: Single-click calling to help agents save time
Call Pop-ups: Call alerts to cut time for callers and agents
Automated Ticketing: Auto-generated ticket through Zendesk CRM
WebRTC Standard Options: For powerful voice and video communication
Call Dispositions: One-click call disposition to record the call results instantly
Robust Reporting and Advanced Analytics: Access to real-time reports and analytics
HoduCC omnichannel contact center software empowers customer service agents to access all information from a single interface without toggling between multiple screens.
About HoduSoft:
HoduSoft is an
HoduCC software is an omnichannel call and contact center software to map a customer journey. It covers the entire gamut of communication channels to help companies deliver excellent customer service. HoduCC helps growing call and contact center teams resolve customer issues faster, measure and improve call support operations, and provide proactive communication support to meet changing customer expectations. The feature-rich software is an ideal solution to increase the productivity of the sales and customer support team cost-effectively.
HoduBlast is an automated Voice &
HoduConf is a cost-effective business conferencing product. It is a robust audio conferencing software built for business collaboration. An all-in-one solution to manage everything, right from small interactive meetings to large engaging webinars.
https://hodusoft.com
For media inquiries:
Email: sales@hodusoft.com
Phone:+1 707-708-4638
Source: https://www.prlog.org/12890244-hodusoft-introduces-zendesk-crm-integration-to-contact-center-software.html
Contact Information:
707-708-4638
Contact via Email
www.hodusoft.com
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