Zscaler, Inc. announced Mike Rich has been appointed as the company?s Chief Revenue Officer (CRO) and President of Global Sales, with worldwide responsibility for all aspects related to revenue growth and sales strategy. Joyce Kim has joined as Chief Marketing Officer (CMO) responsible for scaling global marketing execution. With Mr. Rich taking over the leadership role for Zscaler?s sales organization, Dali Rajic will now be able to primarily focus on scaling Zscaler?s business operations in his capacity as the Chief Operating Officer (COO).

This includes lead-to-cash processes and systems, post-sales customer engagements, productivity improvements and streamlining to maximize value realization. Mr. Rich brings over 25 years of sales experience, most recently as the President for the Americas at ServiceNow, where he oversaw end-to-end sales execution. He joined ServiceNow very early and rose through the ranks by driving tremendous growth in enterprise sales.

Before ServiceNow, Mr. Rich held several senior sales leadership positions at Rational Software and Borland. With nearly 30 years of marketing leadership experience, Ms. Kim is a seasoned enterprise technology CMO with expertise building high-performing marketing teams at large technology companies, including Twilio, Genesys, Arm, and Microsoft, where she launched multiple enterprise applications, including real-time communications and AI-based platforms. With a proven track record of driving high impact marketing strategies and campaigns for globally recognized companies, Ms. Kim will play a central role in advancing Zscaler's brand presence and customer acquisition strategies in the rapidly advancing artificial intelligence (AI) and cloud security landscape.