United Parcel Service : UPS Service Enhancements Support SME, E-Commerce Growth In Malaysia

MY 03/13/19

Kuala Lumpur

Shippers and recipients can expect faster deliveries, greater convenience, flexibility and control over shipments

UPS (NYSE: UPS) today announced that it has implemented a raft of service and capacity enhancements in Malaysia in anticipation of a robust economic and trading environment in 2019, and in line with government-led growth initiatives in support of SMEs and the Digital Free Trade Zone (DFTZ) which aims to boost cross-border e-commerce.

In 2018, Malaysia's strong export performance1 helped to drive total trade to RM1.876 trillion. This was bolstered by a 9.1 percent increase in manufacturing exports, as well as overall growth in exports to China, ASEAN, the United States and European Union amongst others.

'The Malaysian economy is experiencing an evolution as SMEs, manufacturing and e-commerce take more central roles in driving growth,' said Lim Tze Hsien, Managing Director of UPS Singapore and Malaysia. 'It is with these factors in mind that we have bolstered our offerings in Malaysia, with network and service enhancements designed to reduce time-in-transit and turnaround times, give local recipients greater control over their shipments, and extend our geographical reach so that businesses across the peninsula can have access to the same high-quality logistics services available to businesses in major metropolitan and industrial areas.'

Recent UPS enhancements in Malaysia include:

• Faster delivery and extended pick-up times for exportshipments from Malacca to Europe and within Asia Pacific, and from Kuantan to the U.S., Europe and the Asia Pacific region.
• • Next day delivery for intra-Asia shipments exported from Malacca.
  • These are priority markets for high-tech manufacturers, where speed-to- market is critical due to short product lifespans.
  • Speedier receipt of importshipments from the U.S., Europe and Asia Pacific region to businesses located in Klang Valley, Southern Kuala Lumpur and Malacca.
    • UPS Worldwide Express shipments with time-definite delivery by 2:00 PM expanded to more postal codes, impacting over 240 lane pairs.
    • Newly launched Saturday pick-up in the U.S. enables U.S. imports to be delivered in Malaysia one day faster than before.
    • Shorter time-in-transit allows businesses to maintain less inventory and engage in just-in-time production to fulfill orders.
  • Launched UPS eFulfillmentto help Malaysian sellers streamline fulfillment and shipping services to consumers in the U.S. and Canada.
    • Small- and medium-sized businesses can quickly and easily manage sales across 21 multiple marketplaces and customise delivery times.
    • Programme includes technology platform and physical fulfillment services.
  • Increased retail access points in Malaysia by 70 percent to almost 180 across 43 towns in Peninsular Malaysia, closing the gap between businesses located outside major cities to international markets.
  • Introduced UPS My Choice™, which gives package recipients access to e- mail and text notifications when a delivery is on its way, as well as day-before delivery alerts and delivery notifications. In Malaysia, users can route packages to another address, reschedule deliveries for another day, or give instructions to leave packages with a neighbour.
  • Introduced UPS Worldwide Express Freight™ Midday, offering a committed delivery time of 12 p.m. or 2 p.m. to 35 destination countries that represent over two-thirds of global GDP.

  The company also recently appointed 26-year UPS veteran Michelle Ho to the position of President, South Asia District, UPS Asia Pacific, to drive strategic growth for UPS's express operations in over 28 emerging and mature markets across Southeast Asia and the Pacific Islands, based out of Singapore.

  'We've made considerable progress in improving transit times for shipments in and out of Asia; with many intra-Asia shipments being delivered the next day- continuing to build on these improvements will be one of my key goals in heading up our South Asia District,' said Ho. 'In the last quarter of 2018 alone, UPS saw an average of 10 percent export volume growth year-on-year across Southeast Asia. As Malaysia continues to bolster its SMEs, fast, efficient logistics will be fundamental in importing complex components for high-tech products, ensuring international retailers have sufficient stock of Malaysia-made products, and driving increased satisfaction for online shoppers.'

  1 Ministry of International Trade and Industry - Trade Performance 2018

  About UPS

  UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, USA, UPS serves more than 220 countries and territories worldwide. UPS was awarded Forbes MostValuable Brand in Transportation and top rankings on the JUST 100 list for social responsibility, the Dow Jones Sustainability World Index, and the Harris Poll Reputation Quotient, among other prestigious rankings and awards. The company can be found on the web at ups.com or pressroom.ups.com and its corporate blog can be found at longitudes.ups.com. The company's sustainability eNewsletter, UPS Horizons, can be found at ups.com/sustainabilitynewsletter. To get UPS news direct, follow @UPS_Asia on Twitter.