Aviva : Managing your shares - frequently asked questions

How do I change my personal details on my shareholding?

Change of address

You can change your address online by visiting the Computershare Investor Centre and registering for online services.

Alternatively, contact Aviva's Registrar, Computershare .

Change of name

For your name to be changed on the share register please send Computershare an original of your marriage certificate or your change of name deed (these documents will be returned to you once processed).

If you hold an insurance policy with Aviva, please contact us separately to change your policy name/address.

If you need to write to Computershare, please quote your Computershare Shareholder Reference Number which begins with a C, I or G and can be found on most Computershare correspondence.

How can I confirm the number of shares that I hold?

You can view your Aviva shareholdings online by visiting the Computershare Investor Centre and registering for online shareholder services. Alternatively, please contact Computershare, to request confirmation of your holdings in Aviva.

How can I transfer ownership of my shares to someone else?

For certificated holdings please contact Computershare to obtain a personalised stock transfer form, which you will need to complete and return with your share certificate.

How do I register the death of a shareholder?

If the shares were held solely in the name of the deceased, Computershare will require a copy of the death certificate and either probate or letters of administration. The name of the legal personal representative will then be added to the register. The shares can be sold by the personal representative, or a stock transfer form can be submitted so that the shares are registered in the name of the deceased's beneficiary.

If the shareholding was held jointly, on receipt of a copy of the death certificate, Computershare will remove the name of the deceased from the shareholding. The shares will then be registered in the name(s) of the surviving holder(s) and the relevant share certificates will be amended to reflect this.

If the value of the estate in the deceased's sole name is below certain limits the death can be registered using the Registrar's small estates procedure. Details of the current limits and the procedure involved can be obtained from Computershare .

For further information or advice please contact Computershare.