Eventbrite : Third Quarter 2020 Earnings Conference Call

Q3 2020 Shareholder Letter

November 5, 2020

investor.eventbrite.com

Cosley Zoo

Wheaton, IL

Featured Creator

Cosley Zoo

Nestled in the suburbs of Wheaton, Illinois, Cosley Zoo gives visitors up-close interactions with farm animals and native Illinois wildlife. Before the pandemic, Cosley Zoo sold the majority of its tickets to walk-up visitors and did not have a digital ticketing solution in place. Now, the zoo is using Eventbrite in order to sell timed-entry tickets in advance to meet new state requirements limiting the zoo to 25% of its capacity. They've also been able to collect required information using the custom fields in Eventbrite's order form at check-out, helping the zoo comply with attendee-screening requirements. The zoo has captured another prize by moving to a digital ticketing system: with Eventbrite's built-in insights, the zoo now knows and understands its customers better, and has the tools to be able to market more effectively in the future.

"We're getting much more accurate numbers on our demographics. Having all of these tickets through Eventbrite has definitely given us the ability to break down our audience more specifically."

- Tami Romejko, Cosley Zoo's Education & Guest Experience Manager

Eventbrite Q3 2020 Shareholder Letter

Page 2

Business Update

Third Quarter 2020 Summary

In the third quarter of 2020, revenue continued to recover, up 161% from the second quarter of 2020. Paid ticket volume improved steadily through October, driven by the return of in-person events and continued strength in online events. The company's advanced payout balance also continued to decrease with only modest losses recorded since early March.

• Net revenue of $21.9 million in the third quarter compared to net revenue of $82.1 million in the same period of the prior year and $8.4 million in the second quarter of 2020. The year-over-year decline was due to reduced ticket sales related to COVID-19.
• Net loss was $19.4 million for the third quarter, compared to a net loss of $30.1 million in the third quarter of 2019.
• Adjusted EBITDA¹ of $4.0 million for the third quarter compared to a loss of $7.4 million in the same period of the prior year. Third quarter Adjusted EBITDA2 includes a $13.4 million net benefit from COVID-related accounting items.
• Paid ticket trends improved throughout the quarter and into October, driven primarily by the reopening of in-persongatherings, particularly outside the
  United States in regions where COVID-19 cases declined, as well as continued strength in online events.
• Advance payout balance declined to $220 million as of November 4, down from $354 million when the program was suspended on March 11. With the recent benefit of favorable resolutions to chargeback disputes and other loss mitigation steps, Eventbrite has funded net refunds and chargebacks of approximately $2 million since March. As a result of lower-than-anticipatedlosses, we recorded another $15.0 million reduction in reserves for future advance payout liabilities during the quarter.

(1)Adjusted EBITDA is a financial measure that is not calculated in accordance with U.S. generally accepted accounting principles ("GAAP"). See the section in this letter titled "About Non-GAAP Financial Measures" for information regarding Adjusted EBITDA, including the limitations of non-GAAP measures, and see the end of this letter for a reconciliation of Adjusted EBITDA to the most directly comparable GAAP measure.

1. Third quarter 2019 Adjusted EBITDA was restated to reflect the adoption of ASC 842.

Paid Ticket Volume

Self-Sign On

	( 51%)
Q3 2019	Q3 2020

Paid Ticket Volume

Sales (incl. music)

	( 79%)
Q3 2019	Q3 2020

Paid Ticket Volume by Channel

Q3 2020 Mix

Sales (incl- music)

(79%) y/y

Self-Sign on

(51%) y/y

Eventbrite Q3 2020 Shareholder Letter

Page 3

Dear Eventbrite Shareholder,

Eight months into a pandemic that has swept the world and upended the live events industry, we stand in awe of the fortitude and resourcefulness of our creator community. Eventbrite creators have adapted quickly and creatively to an extremely challenging operating environment. Many have completely reinvented how they host events and attract audiences. Along the way, our creators have navigated ever-evolving restrictions on gatherings, implemented exacting new health and safety protocols, and overcome financial hardship to bring live experiences to their attendees. Their entrepreneurial spirit has helped unite people safely, at a time when we need connection most.

Like our creators, we have also moved quickly to adjust to a world gripped by the global pandemic. We strengthened our company by focusing our efforts on our scalable and efficient self-service model, reducing ongoing costs by at least $100 million annually, and raising capital we believe will help us to successfully execute our long-term strategy.

For our creators, we provided guidance and functionality to enable them to carefully resume in-person events in compliance with social-distancing mandates. We also introduced new features such as Creditsto compensate their attendees for cancelled events, and integrations with partners like Zoom to ease the transition to digital events. Internally, in addition to continuing to invest in our platform, we have worked to hone our customer acquisition strategy and welcomed an experienced Chief Technology Officer, Vivek Sagi, to our executive team and a seasoned customer experience and operations leader, Naomi Wheeless, to our board of directors.

Cannonball Productions

This dedicated team of foodies, adventurers, and happy hour enthusiasts have been creating big, bold, and delicious experiences in epic venues across the country for six years with Eventbrite. When COVID-19 halted plans for their annual "Bacon

• Beer Classic," they reimagined the event and created Seltzerland-a hard seltzer paradise hosted at golf courses. Social distancing orders meant they had to pay close attention to the details, which included ensuring ample space, contactless sampling, and other safety precautions. They also used Eventbrite's timed-entry feature, which allowed them to space out the arrival times of their attendees and safely engineer the return of their in- person events. With these innovative solutions, Cannonball Productions didn't have to slow down. In fact, they've hosted 6 events with 149 timed-entry slots in 2020 alone, with over 6,000 tickets sold.

"I'm proud that our team was able to demonstrate how live events can safely take place during a pandemic without sacrificing the fun and social nature of gathering!"

- Kate Levenstien, Founder & CEO

Eventbrite Q3 2020 Shareholder Letter

Page 4