Lidar, Video,
Hitachi Vantara, the
The holiday season is the busiest travel time of the year1. This year, nearly 50 million Americans are expected to board planes and a billion people will be traveling worldwide2 to see loved ones or for vacations. Connecting passengers, connecting bags and security delays are among the leading causes of travel delays.3
Hitachi Vantara has developed solutions that combine computer vision with video analytics and machine learning to help airline and airport staff identify when and where congestion and delays are occurring and take action to address them during even the busiest travel times.
The solution is already being piloted by a major
The Lumada Video Insights solution uses lidar (light detection and ranging) - a laser-based radar-like technology - to produce a 3D visual model of the airport and the movement of travelers, equipment and luggage in real time.
The solution also applies video analytics tools to analyze the movement of travelers and luggage throughout an airport - while maintaining passenger privacy and without capturing any personally identifiable information. Comparing the actual movement of travelers to ideal models can then help airline and airport staff to identify issues and take action to streamline passengers' travel experiences from the moment they check in to the moment they are safely in their seat with baggage stowed.
Examples of how Lumada Video Insights can help airlines and airports improve traveler experiences include:
-Streamline check-in and security lines. Lumada Video Insights provides 'long line alerts' for security checkpoints and check-in counters. These can be used to alert travelers to average wait times before they arrive at the airport, and help airlines ensure they are appropriately staffing lines to improve customer service.
-Provide travelers with more time to shop or relax in the lounge. Congestion can also have a big impact on airport retailers' bottom lines. A study by air transport company SITA found that shopping in airports is an estimated annual global spend of
-Proactively manage overhead luggage space on aircraft. Hitachi Vantara's technology can be used to count and monitor the size and volume of baggage in a boarding area before passengers make their way onto the plane. This can help to prevent the frustrating situation where passengers who have already boarded an aircraft with their carry-on luggage find overhead bins full and have to return luggage to the front of the aircraft (like salmon swimming upstream!), potentially delaying departures.
-Achieve better on-time performance and reduce aviation fuel consumption. As much as 4.5% of commercial jet fuel consumption4 has been attributed to inefficiencies at the terminal. Moving passengers more smoothly through the airport may not only increase customer satisfaction but can also contribute to reducing the carbon footprint of the airline industry.
'Nothing ruins a holiday travel experience like long lines and flight delays,' said
'As someone who travels frequently, I can personally relate to the frustration of airport congestion, long security lines, flight delays and lost luggage. A new approach has been needed for a long time but the criticality of maintaining personal privacy in public spaces has continued to present a challenge,' said
Additional Resources
-Video: Easing the Pain of Holiday Travel with Smart Spaces Technologies
-EBook: How Smart Spaces Are Transforming In-terminal Retail Experience
-Smart Spaces Dynamic Infographic
-Solutions Profile:
-1 The 12 Best and Worst Days to Travel This Holiday Season
-2 Airlines for
-3 Why is My Flight Delayed- The 20 Main Reasons for Flight Delays
-4 Time to burn: Flight delay, terminal efficiency, and fuel consumption in the National Airspace System
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