On September 24, 2021, LivePerson, Inc. announced that its EVP, Chief Technology Officer, Alex Spinelli, has decided to depart from the Company in October 2021. Mr. Spinelli’s decision to depart is not the result of any disagreement with the Company on any matter relating to the Company’s operations, strategy, policies or practices, or otherwise. Andrew Hamel, the Company’s current EVP, Operations and Emerging AI Businesses, will take over leadership of the Company’s technology organization as EVP, Technology, Operations & AI. Mr. Spinelli will remain at the Company through late October to facilitate an orderly transition. Mr. Hamel joined the Company as EVP, Operations and Emerging AI Businesses in September 2020 after consulting with the company on operational, technology and strategic projects since January 2020. Before joining the Company, Mr. Hamel was a senior technology executive at Amazon.
LivePerson, Inc. is a digital customer conversation company. The Companyâs segment is Business, which enables brands to leverage the Conversational Cloudâs sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. Its business solutions offerings include The Conversational Cloud and LivePersonâs Conversational AI. The Conversational Cloud, its enterprise-class digital customer conversation platform, enables businesses and consumers to connect through conversational channels, such as voice, in-app and mobile messaging, while leveraging bots and artificial intelligence (AI) to increase efficiency. Its mobile and online messaging solutions are targeted at corporate executives whose primary responsibility is optimization of customer care, sales and marketing. Its customers include Fortune 500 companies, dedicated Internet businesses, a range of online merchants, automotive dealers, and others.