The Center for Humanitarian Technology (CFHT) announced its partnership with Zendesk. Together, CFHT and Zendesk are leveraging technology to enable humanitarian relief organizations in Ukraine to increase their capacity and impact. CFHT and Zendesk's first collaboration is the development and implementation of a customized technology solution for Step with Hope, a Ukrainian humanitarian organization serving internally displaced people and refugees.

CFHT replaced Step with Hope's manual telephone call center with a Telegram messaging-based operations center powered by Zendesk's ticketing system. The custom intake system—designed, deployed, and operated by CFHT leveraging Zendesk technology licenses—streamlines a previously time-consuming, manual process, increasing the humanitarian capacity of Step with Hope. This frees up volunteers to spend more time matching requests to appropriate evacuation centers and work directly with internally displaced people and refugees.

CFHT and Zendesk are excited to provide more organizations with formalized processes, supported by enabling technology platforms, and to maximize the impact of volunteer and charitable resources, helping to fulfill CFHT's mission and Zendesk's social impact commitment.