8x8, Inc. announced new8x8 XCaaS? (eXperience Communications as a Service?) enhancements, including advanced enterprise features to optimize the moderation, performance monitoring, and participant engagement of large meetings, expanded global reach, and additional customer engagement features. These improved capabilities enable organizations to boost productivity, provide tailored experiences for a distributed workforce, and increase customer satisfaction, allowing for a more agile business. 8x8 XCaaS includes integrated cloud contact center, voice, team chat, video meetings, and CPaaS APIs and embeddable apps capabilities in a single-vendor solution. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform, which offers the higher levels of reliability and the industry?s only financially backed, platform-wide 99.999% SLA across an integrated cloud UCaaS and CCaaS solution. New 8x8 XCaaS features enhance company-wide collaboration to boost employee and customer experience, including: Advanced moderation features: Addresses the needs of a hybrid work environment by enabling advanced enterprise capabilities to manage and moderate large meetings, such as company or department-wide town halls and classroom sessions. Includes the ability to mute and turn off video for all participants, and disable content sharing to run effective meetings. Meet from anywhere: Satisfies the needs of a mobile and distributed workforce and allows for increased meeting engagement from any location or device. 8x8 Work now supports 500 active participants across desktop and mobile apps, web browser, and audio dial-in. 8x8 Work users can also seamlessly switch from one device to another with just a click without leaving the meeting. Real-time in-meeting interactions: Keeps a pulse on meetings and enhances participant engagement using in-meeting polls to elicit real-time feedback, and leverages emoji reactions for non-verbal cues, such as hand claps, thumbs up, and more. Meeting analytics: Streamlines system management and offers real-time metrics and actionable insights to IT teams on meetings performance, powered by 8x8 callstats. Enhanced receptionist functionality: 8x8 Frontdesk, a new 8x8 XCaaS composed experience for high volume call handling, transforms the receptionist role by delivering a tailored experience and user interface that is natively enabled within the 8x8 Work app. This eliminates the need for additional applications to install or support, and also removes any dependency on additional third-party solutions. Expanded Global Reach: With the addition of Japan, Russia, and Puerto Rico, 8x8 Global Reach? now delivers full Public Switched Telephone Network (PSTN) replacement services to 46 countries and territories. This provides multinational organizations with access to in-country enterprise-grade PSTN connectivity, local direct inward dial (DID) numbers, global dialing plans, and emergency services.