'We are running the best operation in our airline's history,' said
A track record of strong operational performance
Heading into the holiday season, American has been running an industry-leading operation, serving the most customers with the industry's largest flight schedule. Key to American's success has been the team's ability to get the airline's operation back on track when weather or other conditions impact operations. During severe weather and other disruptions, American has been recovering faster than its competition, minimizing impact to the airline's customers. That was especially true this summer despite a significant uptick in severe weather, which took place during 70% of the peak summer schedule. In that same period, American led its major network competitors in completion factor and on-time departures.
Leaning into operational technology
American's operation is also benefiting from years of planning and investment in decision-support and machine-learning tools that ensure the airline can get customers on their way faster. These tools include our Hub Efficiency Analytics Tool (HEAT), which enables American to adjust our operation around severe weather and smart gating, which reduces taxi times at our largest hubs.
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