Our mission to connect for good guides everything we do as a business - from being more efficient and greener, to providing the best possible service for our customers and adapting how we operate in an increasingly digital world.
As part of our directory services, one area we are evolving in the coming year is how we deliver the Phone Book.
Since 1880, the Phone Book has been synonymous with BT. For many years it was an essential resource and the only way to find contact information for a person or business. But times have changed and, today, it's easy to find this information at the click of a mouse or the tap of a smartphone.
With the explosion in data and choice of devices over the past decade, and the increased digitisation of services, the printed Phone Book has now become a memory for many.
In fact, we still print 18 million
It's a move that will have a positive impact on the environment: helping us save around 6,000 tonnes of paper every year - the equivalent of 72,000 trees. It will also help us progress towards
Support for customers
This is a positive change, and it's something many of our customers have been asking us for. However, it's not a decision we've taken lightly. We know there are a small number of customers who may still rely on a printed Phone Book. To make sure they aren't left behind, we have consulted with
Firstly, we'll be sending a message in
Modernisation
This is an important move for the environment and for our customers, and contribution to
In a digital world and with a need to work smarter and more sustainably, BT will continue adapting and modernising its services to meet the changing demands of our customers and wider stakeholders. Our purpose at BT is to connect for good: leading the way to a bright, sustainable future, and this is a real example of putting that into practice.
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