Fastly, Inc. enhanced its Managed Security Service with coverage of Fastly Bot Management, and an industry-leading 30-minute time-to-notify service level agreement (SLA). Fastly?s recently released Bot Management solution combats automated attacks at the edge and significantly reduces the risk of fraud, DDoS attacks, account takeover, and other abuse. The company?s new industry-leading time-to-notify SLA is fueled by the visibility and tooling of Fastly?s security offering and guarantees Fastly security experts will proactively notify and begin mitigating critical security incidents within 30 minutes of discovery, often before an incident is even discovered by a customer.

Other providers may have SLAs covering portions of critical incidents, like DDoS attacks, but Fastly?s Managed Security Service is committing to notification for any critical web application security incident. This announcement underscores the company?s commitment to solving complex cybersecurity problems. Traditionally, the most common SLA with managed security providers has been time-to-respond, which dictates how fast a provider?s team will respond after a customer raises a critical security incident. Unfortunately, with the rise and speed of automated web-application attacks, enterprise security teams may struggle to detect attacks proactively.

This concerning trend, combined with the growing cybersecurity staff shortage, means that the role of a managed security provider with the ability to leverage a bot management solution that combats automated attacks at the edge has never been more important. Fastly Managed Security Service: How it Works: Fastly Managed Security Service is a premium offering powered by the Fastly Edge Cloud Platform which includes coverage of Fastly?s Next-Gen WAF, DDoS Mitigation, and now Bot Management subscriptions. It provides customers with continuous monitoring and proactive mitigation of web application attacks, all backed by a 15-minute response SLA, and now, a 30-minute time-to-notify SLA for critical security incidents.

The service also includes threat hunts, robust post-event reporting, and ongoing strategic security consultations to help ensure the highest level of application protection and strengthen an organization?s overall security posture. Fastly?s Managed Security Service customers have access to: the Fastly Customer Security Operations Center (CSOC), a global, follow-the-sun security organization which provides 24/7 monitoring, active mitigation and proactive threat hunts; strategic insights and guidance from Fastly Security Technical Account Managers; and the Fastly Security Research Team, which uncovers threat insights from across the industry and customer base. Fastly will showcase its Bot Management Solution, Managed Security Service and other innovations at booth #1535 at RSA Conference 2024, which opens in San Francisco, California.