Forward Air : Announcements

Announcements Posted October 13, 2021 - 9:00am

All Canadian Forward locations will be closed Oct 11th for Thanksgiving.

Thank you Drivers, a messagefrom Tom Schmitt, Chairman, President and Chief Executive Officer

Phoenix - We Are Moving. New PHX Location Opens September 27. 3333 South 7th Street, Phoenix, AZ 85040

Savannah - We Are Moving. New SAV Location Opens August 23. 5250 Old Louisville Rd. Bldg. 29, Pooler, GA 31322

Based on demand and overall macro supply chain outlook, we anticipate an even greater reliance on our expedited industry during peak season. As a result, Forward will make modifications to some select schedules, pickup and delivery services, commodities accepted, surcharges and rates during the upcoming months to protect the service integrity of our expedited network. These steps are intended to support our customers during this high demand, low-capacity time period. A complete listing of these modifications can be accessed here.

Due to capacity challenges that are continuing, we will extend the long linehaul surcharge of 15% on select lanes of 2,000 miles or greater through the end of this year. Click here for a complete list of lanes subject to the surcharge.

Covid-19 Response

All Stations are currently open and operating to assist our customers.

View our temporary service schedule adjustments and revised hours of operations.

Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Customer Service hours:

• Monday-Friday: 7:00 AM - 8:00 PM EST
• Saturday: 9:30 AM - 4:00 PM EST

Letter from the CEO on COVID-19 Preparedness (updated)