EasyVista S.A. showcased its new product, EasyVista Self Help, at Pink18. The new product has proven to dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with an interactive experience. Going beyond what a traditional knowledge base allows, EV Self Help uses dynamic decision trees that delivers answers in a more natural, logical way on desktops and mobile devices. These intelligent knowledge processes can be integrated into portals and virtual assistants, or chatbots, to enhance the self-help experience. In addition to highlighting EV Self Help at the conference, EasyVista will be showcasing EV Service Manager, its proven ITSM platform that provides ITIL-based automation to more than 1,200 customers in over 50 countries. EV Service Manager combines powerful automation with the ability to deliver people-centric user experiences including portals, dashboards and apps, making ITSM easy for everyone across the organization.